Technical Support Technician
Resume:
Holly C. Mayfield
P.O. Box ****
Claremore, OK
74018
**********@*******.***
Experience
Reasor's Oct 2012 - May 2013
Catoosa, Oklahoma
DSD Clerk
( Checking in deliveries and vendors, putting out sales
signage and ensuring that prices on shelves are correct.
Matrix Service, Inc. Mar 2010 - Aug 2011
Port Of Catoosa, Oklahoma
QC/QA Document Clerk
( My duties included large job copying, the assembly of
MTR packages, and the maintenance and creation of logs,
databases, data books, and files. I also rewrote the QC/QA
departments' procedures and created a new, more efficient
electronic system for data storage and retrieval.
The Rowland Group / OneOK Feb 2009 - Aug 2009
Tulsa, Oklahoma
Contractor: Pipeline Mapper
( OneOK had years of hardcopy data that needed to be
organized, sorted, and input into their database so they
would have an easily accessible and comprehensive history
of each pipeline.
The Rowland Group / Aaon, Inc. Dec 2007 - Jun 2008
Tulsa, Oklahoma
Contractor: Electrical Drafter
( The electrical drafting team, using MicroStation and
SmarTeam, customized existing electrical schematics for the
custom heating/cooling units Aaon produced.
West Telemarketing / DirecTV Mar 2004 - Feb 2005
Tulsa, Oklahoma
Senior Technical Support
( I provided customer, billing, and technical support for
DirecTV customers.
Tulsa World Oct 2003 - Jan 2004 Tulsa,
Oklahoma
Web Production Technician
( Our team posted the Tulsa World newspaper to its website
each night. I was also responsible for proofing the posted
website, correcting errors and omissions, and editing
stories posted weekly on the website's health pages.
West Telemarketing / Cricket Mar 2003 - Oct 2003
Tulsa, Oklahoma
Technical Support / Cricket
( I provided billing and technical support for West's
Cricket customers.
Southwest Research Institute Apr 1997 - Oct 2002
San Antonio, Texas
Technician
( While a good number of departments at the Institute had
their own IT personnel, our IT team was responsible for the
network support of the entire Institute and desktop support
for all service divisions. This position included
building, installing, configuring, and troubleshooting
desktop computers, servers, network cabling, and networked
devices. My responsibilities also included the maintenance
of our corporate intranet, assigning help tickets to other
technicians, and training and orienting our division's new
technicians. I also created and maintained our division's
intranet archive of software, updates, instructions, etc.
Education Tulsa Community College 2010 - Present Tulsa,
OK
( Major: Drafting and Design Engineering Technology
Texas State Technical College 1995 - 1997
Marshall, TX
( A.A.S. in Computer Systems/Network Technologies
Kilgore College 1994 - 1995 Kilgore, TX
( Major: Electronics
Certifications CNA, MCP, and A+
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