Customer Service Human Resources

***** *** *****, *******, ***** ***** 830-***-**** – *******.*.*****@*****.***

Yahaira Santana-Ortiz

OBJECTIVE To obtain a full-time position, that will utilize my extensive knowledge in the

Business Administration, as well as to demonstrate my management, accounting

and supervision skills in an office environment.

PROFESSIONAL Substitute Teacher

H IGHLIGHT Supervise, and instruct students on their daily assignments

S

B usiness Manager

Everyday office routine, assist the Administrator in the organization and

direction of the agency’s ongoing functions.

Implement an effective budgeting and accounting system

Maintain schedules on weekly basis for staff as well as maintain calendar,

schedule appointments and meeting for CFO, Administrator, and Board Officers

Human Resources, Supervised and manage up to 20 employees

A/P, A/R, QuickBooks, Quarter Financial Reports, and Texas Workforce Center,

Reconcile Business accounts, as well as attended required seminars as

instructed or needed.

Recruit and Managed Hospice Volunteer Program

Patient Medical Records

Maintained, updated and troubleshoot computer hardware and software.

Administrative Assistant

A/P, A/R, QuickBooks, Quarter Financial Reports,

Created and maintained our mailing database that consisted of over 5,000 High

School Principals, University Deans, and Counselors.

Prepare the entire year for a one long day event called “Career and Education

Day”

Maintained and updated organization’s Board of Directed of meetings or special

events surrounding the Metropolitan Houston Area.

Attended formal functions, and Gala’s required to meet Elected Officials and

organizations contributors.

Prepare and deliver grants to co. for funds for our one day event.

[Job responsibility/achievement]

Personal/Commercial Teller

Assisted customers with their bank accounts, deposits, cashed checks.

Took Business owners deposits

Customer Service

QuickBooks Pro Human Resources

SKILLS Microsoft Office Financial Statements

Computer Network Computer Software/Hardware

Medicaid Billing Medicaid Cost Reports

Medicare Billing IRS Quarter Financial Reports

16626 Ben Nevis, Houston, Texas 77084 830-***-**** – *******.*.*****@*****.***

Yahaira Santana-Ortiz

EPISD, Eagle Pass, TX. 10/12 – Present

Substitute Teacher

EMPLOYMENT

Fort Duncan Home Health and

H ISTORY

Business Manager Hospice Care, Eagle Pass, TX. 11/05 – 12/09

Administrative Houston Hispanic Forum,

Assistant Houston, TX. 11/01 – 11-04

Teller NBC Bank, Eagle Pass, TX. 08/97 – 12/99

EDUCATION Sul Ross State University

Eagle Pass, Texas

4-8 General Education

93 College Hours December 2015

Bilingual

References References are available on request.

Contact this candidate