Customer Service Manager

LADONNA PATTERSON

**** ***** **** *****

Chicago, IL 60628-3005

****************@*****.***

Phone Number: 773-***-****

Home: 773-***-****

Customer Service Associate

• Computer literate: Word, Internet, email, familiar with PowerPoint

• Works effectively as a team member

• Strong attention to detail, customer service and listening skills; highly motivated, creative and

flexible

• Possess effective planning, organizational, communication, presentation and interpersonal skills

Work Experience

Full Time Sale Associate

RadioShack Oak Lawn, IL

October 2011-February 2015

• Greet customers and ascertain what each customer wants or needs

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,

and security practices

• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise

• Open and close cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers, balancing cash drawers, and making deposits

• Communicating with Supervisors, Peers, or Subordinates

• Making Decisions and Solving Problems

• Training and Teaching Others

• Coaching and Developing Others

• Guiding, Directing, and Motivating Subordinates

• Experience with: Barcode scanners, Cash registers, Internet browser software, Point of sale POS

computer terminals, Point of sale POS software, Price guns

Assistant Manager

BLOCKBUSTER INC Chicago, IL

October 2002-March 2011

• Opening and closing store

• Scheduling

• Inventory Control

• Hiring and training of new hires

• Cash handling and management

Education

High School Diploma or Equivalent, General Studies

Simeon Career Academy Chicago, IL

September 1996-June 2000

Some College, Criminal Justice/Law Enforcement Administration

University of Phoenix Chicago, IL

October 2011-Present

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