Customer Service Manager
Resume:
JOSEFINA B.GUIYAB
Brgy. San Roque, Antipolo City
OBJECTIVE:
Experienced, dependable individual currently looking to combine skills and expertise
within a position that welcomes motivation while simultaneously offering a supportive
environment. To obtain a responsible position where I can help the organization grow in value
utilizing my experience, capabilities and abilities.
QUALIFICATION SUMMARY:
Result-oriented individual with an experience in the field of security, customer service
and extensive knowledge of principles and processes for providing customer and personal
services.
WORK EXPERIENCE
CORPORATE ELITE GROUP (Diamond Hotel Philippines)
As a Security Guard, his/her sole duty is to protect and secure the life and property of the
hotel. It is also an act to protect property by maintaining a high visibility presence to deter illegal
and inappropriate actions, observing (either directly, through patrols, or by watching alarm
systems or video cameras) for signs of crime, fire or disorder; then taking action and reporting
any incidents to their client and emergency services as appropriate.
As a CCTV Operator, sole duty is to have a closed monitoring of all the areas covered by
the cameras. Use as a method of surveillance, an effective way of preventing crimes and or
distortion or any illegal, unauthorized action made by any individual to promote disorder. (May,
25, 2010- Nov. 1, 2013).
PHILIPPINE AIRHAWK SECURITY AGENCY (Hypermarket Novaliches)
Worked as a clerk of the Security Supervisor of the store. The job is to make and encode
security guard’s accomplishments and achievements in doing their duties and responsibilities.
Encode weekly reports of pilferage and caught violations of the employees in the store.
(November, 2009-April 2010).
K2DRUGSTORE
Advised customers on purchases and merchandise on sale, provide exceptional customer
service and developed reputation for prompt, efficient service with high level of accuracy.
Maintained thorough knowledge of store merchandise to provide helpful pieces of advice to
customers. (July-2006 till October 2007).
REBISCO COMPANY
Calculated total payments received during a time period, and reconciled this with total
sales. Compile and maintained non-monetary reports and records. Developed constructive and
cooperative working relationships with others, and maintained them over time. Preparing of
weekly balanced, payments, notes for every delivery or transactions, for the weekly Zero
Balanced of the Distributor. Analyzing and preparing for Daily Reports on Sales. (October 2004
till February 2005).
PERSONAL PROFILE
Nickname: josie, finay
Birthdate: July 18, 1982
Height: 5’3
Weigth: 54 kgs
Age: 32
Civil Status: married
Nationality: Filipino
Religion: Roman Catholic
EDUCATIONAL ATTAINMENT
TERTIARY LEVEL
AB SOCIAL SCIENCES (Political Science-Sociology) June, 2015
University of the Philippines Baguio
SECONDARY LEVEL
Regional Science High School March, 1999
Tumauini Isabela
SKILLS
Microsoft Word
CCTV Operator
SEMINAR ATTENDED
Bomb awareness seminar and workshop March, 2010
Diamond Hotel Philippines
REFERENCES
Henry Bucad
Branch Manager
K2 Drugstore Delpan Tondo Manila
Richard Dee
Distributor of Rebisco
Fairview Quezon City
Mr. Jimmy Tamayo
CCTV Supervisor
Diamond Hotel Philippines
Mr. Carlos P. Pagala
Operations Manager
Corporate Elite Group
899-0008
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