Customer Service Manager
Resume:
*** ********** **. 586-***-****
********@*****.***
Midland NC, 28107
Lee Bertossi
Objective To use my skills to finish project within the deadlines set forth. I enjoy
challenges faced in the technical development.
Experience April 2013- current Steinbauer Performance Charlotte, NC
Development Technician
W orked with team members based in Europe and throughout North
America through entire development process of performance products
for diesel and gasoline vehicles.
In charge of adjusting the performance of our modules to transition
seamlessly with original engine performance
Identified proper connections and electrical signals with oscilloscope and
CAN systems to modify and produce more efficient engine operation
Worked analyzing issues with technicians in different time zones and
countries managing new projects and current technical issues
Self-organized and managed multiple projects in timely manner
April 2008- March 2013 Hughes Automotive Charlotte, NC
Automotive Technician
Diagnosed and repaired all components on every make and model
1932-current
Extensive experience assembling engines
Continued my knowledge and training through many educational courses
taken
Worked on various cars, trucks, buses, tree chippers, and classic cars
August 2007- June 2011 Prestige Motorsports Concord, NC
Shop Foreman- Business Partner – Inventory Manager
Established a company with partner and customized over 15 cars
Specialized in custom engine swaps and engine bay to frame off restoration
Extensive fabrication of multiple automotive pieces from bumper to bumper
Planned, and developed drivetrain packages from 400 to 1500 HP
Acquired Multiple dealer accounts with Tremec, TCI, and Comp
Performance group
Education August 2002- April 2006 University of Northwestern Ohio Lima, OH
Associate Degree in Applied Science.
Degree’s in Automotive, Diesel, Alternative fuels, and High performance.
Achieved excellent attendance and graduated on Dean’s list with a 3.54
G.P.A..
Skills & Abilities Familiar with developing, programming, manufacturing and offering support
for Steinbauer. Have worked with other systems, including Holley
commander 950, FAST fuel management, and TCI trans controller systems.
Experienced in building, growing, and maintaining the different business
relationships with dealers, suppliers, and sales members of varying skill levels,
regions and cultures.
A.S.E. certified in Steering and Suspension, Brakes, Engine Performance,
Compressed Natural Gas (CNG) Vehicle systems, and Electrical and Electronics,
Manual drive train and axles,
National Alt. Fuels Training Consortium certified for CNG and LP gas vehicles.
Experienced with operating chassis dynamometers and reading 5 gas analyzers
Experienced with E.A.G.L.E systems and currently learning SOLIDWORKS
Quick at learning new tools and skills use them effectively to varying task while
being attentive to detail
Interned with Planet Earth Motorsports during 2004 Grand Am Cup season
Was 1st place winner of 2004 Robert E. Wallis troubleshooting contest at
University of Northwestern Ohio.
Winner of both Automatic transmission and Customer service categories at
contest.
Graduated as Toyota trained T-9 student From UNO
2 time MHSAA state champ in wrestling .
References
Employer
Glenn Hughes
Pres. Hughes Automotive
Employer
Ray Goff
2nd shift Foreman, Cooper Kenworth
Personal
Doug Aitken
Pres. Prestige Motorsports
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