technical resime
Resume:
Zeora R. Hercey III
Albuquerque, NM 87109
*********@*****.***
** ***** ** *********** **********, Telecommunications and Technical Training experience and
over nine years of management experience in a wide variety of industries and organizations.
Consistently employed to provide a range of expertise such as General Management and
Program Management, in-depth Technical Management and Technical Services, Training,
System's Management, Systems Engineering & Network infrastructure Administration and
Management, SAN services as well as adhering to and promoting corporate strategies. Assisting
and aligning people, programs and applications to improve on several metrics such as employ
satisfaction and reduced turnover, revenue and profitability & internal system control. Also,
widely used to construct, overlook and improve on general and departmental policies and
procedures. Strong written, verbal and interpersonal skills.
Areas of Expertise
Known as a leader. One who can thrive working both independently and in a group atmosphere.
Leading and planning. The ability to perform infrastructure review and discovery as well as
design and fully manage organizational Network, SAN, Web & Datacenter planning, physical
installation, configuration, administration and overall operation.
Expertise in Presenting and Training at all levels of an organization as well as technical writing
and composing training materials accessible in both hard and electronically copy. Tier 1, 2,3 &
NOC level Helpdesk support and management. Systems Management, SAN management,
Systems Engineering, TCP/IP communication and application, VoIP, switch and router
management, Server and Client installation, configuration, administration and management.
Database design and management & Network and information security. Apple IOS, Cisco IOS,
Microsoft Exchange, server tape and online backup solutions. Common TCP/IP services
including HTTP, FTP, DNS & DHCP. Strong computer skills in Microsoft, Linux, Cisco CLI,
UNIX, Oracle DB, Excel macros and SQL. Expert with several internet browsers such as
Internet Explorer, Chrome, Safari and Mozilla Fire Fox.
Certifications
Microsoft Certified Trainer
Microsoft Certified Professional
CompTIA A+ Certified Technician and Trainer
CompTIA Network+ Certified Trainer
CompTIA Security+ Certified Trainer
NiceLog CLS 4.35 Technical Support Certification
NiceLog 8.5/8.7 Logger Technical Training Certification
NiceLog Train the Trainer Certification
NiceLog System Application Trainer Certification
Knowlagent Technical Certification
USDA Forest Service Wireless Network IT Security Training
USDA Forest Service Network IT Security Training
USDA Forest Service Computer Security Awareness Training
Professional
Experience
Smart Source
CNA Insurance Support/Communications Engineer
Albuquerque, NM
September 2013 to Present
Provide various levels of Tier 1, Tier2 and Tier3 level support for various customers in the New
Mexico, specifically the Albuquerque area.
Actively manage and perform regular updates, maintenance and technical support to customer IT and telecommunications
departments. Duties include but are not limited to Server Support, switch support, Router support, desktop support, VoIP Call Center
Support, WAAS maintenance and support, inter office analog FAX line support and service, application support etc.
All aspects
of work done are documented and any/all changes are updated in a ticketing system databases,
Network diagrams and or statements of work.
Actively support customers both remotely and onsite.
Provide both network and IP & analog support and keep current network diagrams and Cisco phone systems technical diagrams up
to date.
Systems Administration with both Linux and Windows 2012 Servers.
Actively work with other remote technical staff on all aspects of Network infrastructure, IP
phone system and Desktop & printer/fax issues, updates, changeovers and support. This is both
local to inter-office and nation wide concerning the topography of the WAN and remote
connections to the home office.
Managed services, configure, install and maintain a series of Cisco devices such as Cisco 3500,
3550, 2960S PoE 6509, 4500 & Nexus 7000 series switches, etc.
L3 STRATIS
(VoIP Specialist Contract with the USDA Forest Service Albuquerque Service
Center ASC )
Albuquerque, NM
Oct, 2012 to August, 2013
Telecommunication Analyst (VoIP Specialist)
Provide Tier2 and Tier3 level Voice/VoIP support for five federal buildings comprising the
USDA Forest Service Regional Albuquerque Service Center (ASC).
Actively manage, configuring and troubleshoot a Cisco UCCX 8.5 regional VoIP cluster consisting of Cisco Unified CCX Call Center
Primary and secondary Authentication Servers, Cisco Unified CM Administration Console Publisher and Cisco Unified CM Console
Subscriber, a Cisco Unified CM Console TFTP Server and a Cisco Unity Connection Call Center Server.
Work with an assortment Cisco IP phones including IPC Cisco IP Communicator softphone,
Cisco 7940, 7941, 7942, 7960, and 7961 as well as 7936 & 7937 conference phones.
knowledge of and experience with ICM
Knowledge CVP
Maintain and activate switch ports to accommodate both traditional LAN communications as well as VoIP communications.
Actively keep up-to-date As-Build documentation of the all pertinent information to the VoIP
cluster including but not limited to: Network Topology, Leased Circuits, IP addresses & LAN
VLAN configurations, Voice Configurations, IP Voice Pools, Call Manager Configurations,
CM groups, etc.
Work and interact with local call center users and remote users daily to address any technical
issues with their VoIP equipment.
Insight Global
(Short Term Contract Position with Ardent Health Systems)
Albuquerque, NM
Jan, 2012 to April, 2012
Cisco Network/Systems Engineer
Managed services, configure, install and maintain a series of Cisco devices such as Cisco 3500, 3550, 2960S PoE 6509 & 4500
series switches, etc.
Actively collaborate with several peers on current connectivity issues, outages, upgrades and
technical support.
Upgrading the network infrastructure with new Cisco switches and Cisco wireless AIR LAP1042N A K9 Access Points.
knowledge of and experience with ICM configuration
CVP-Cisco Unified Customer Voice Portal configuration for IVR systems
Configuration and maintenance of Cisco ADC-FLEXc-A1R6 wireless controllers.
Port Activation of both Cat5 Ethernet connections and internal network core fiber optic connections using both LC and SC
GBICs.
Upgrade from Ethernet cabling to fiber optic cabling multiple core connections on new and older switches such as the Cisco 3500,
3550 & Nexus 7000 series switches.
Manage, service and maintain F5 load balancers.
Provide escalated support to users and departments for Information Technology services and
support issues.
Actively monitor switch port activity and layer 2 & layer 3 securities.
Actively supported Linux Servers with management and configuration.
Actively supported Microsoft Windows 2012 Servers with management, configuration and
updates.
Glacier Technologies
(Short Term Contract Position with the USDA Forest Service)
Albuquerque, NM
May, 2011 to December, 2011
Cisco Network/Systems Engineer
Manage, serviced and maintain most of the Cisco 3800 & 3900 series routers and 3500, 3560, 4000, 4500 &
Nexus 7000 series switches throughout the nation wide USDA Forest Service network.
Managed services, configure, install and maintain a series of Cisco devices such as Cisco 3500,
3550, 2960S PoE 6509, 4500 & Nexus 7000 series switches, etc.
Manage, service and maintain F5 Load Balancers.
Assisted with USDA Forest Service mainManaged services, configure, install and maintain a
series of Cisco devices such as Cisco 3500, 3550, 2960S PoE 6509, 4500 & Nexus 7000 series
switches, etc.tuning and upgrading SAN. This included running and terminating fiber optic
connections, patch panel management and IBM Data Tape service management.
Worked with and assisted in optimizing the USDA TSM service.
Actively collaborate with several peers on current connectivity issues, outages, upgrades and
technical.
Work hand in hand with several Telecommunication providers concerning various types of circuit testing and circuit repairs such as
AT&T, Qwest (Now Century link), Sprint, Hughes Net & Verizon.
Responded to RFCs from architects, design & engineering firms concerning IT designs.
knowledge of and experience with ICM configuration
CVP-Cisco Unified Customer Voice Portal configuration for IVR systems
Attended several weekly meetings with Managers, IT professionals, Network Engineers and NOC professionals concerning ongoing
issues and service improvement strategies.
Designed component list and component ordering internal systems for IT, PBX, security and HVAC systems.
Support nation wide forest service employees, Network Engineering contractors & technicians and LAN Administrator staff to meet
and maintain existing service levels, provide tier three support and assist troubleshoot Network, switch and router issues.
Actively supported Linux Servers for management and configuration.
Provide escalated support to users and departments for Information Technology services and
support issues.
Sapphire Technologies
(Short Term Contract Position with the USDA Forest Service)
Albuquerque, NM
May, 2011 to September, 2011
Cisco Network Engineer
Manage, serviced and maintain most of the Cisco 3800 & 3900 series routers and 3500, 3560, 4000, 4500 &
Nexus 7000 series switches throughout the nation wide USDA Forest Service network.
Manage, service and configure F5 load balancers.
Assisted with USDA Forest Service maintaining and upgrading SAN. This included running
and terminating fiber optic connections, patch panel management and IBM Data Tape service
management.
Actively supported Linux Servers with management and configuration.
Actively supported Microsoft Windows 2012 Servers with management, configuration and
updates.
Worked with and assisted in optimizing the USDA TSM service.
Assisted with USDA Forest Service maintaining and upgrading SAN. This included running
and terminating fiber optic connections, patch panel management and IBM Data Tape service
management.
Routine monitoring and review of radio network Key Performance Indicators (KPI)
Evaluates capacity requirements of radio network and works with other departments to meet
growth needs.
Actively collaborate with several peers on current connectivity issues and outages.
Work hand in hand with several Telecommunication providers concerning circuit testing and circuit repairs such as AT&T, Qwest,
Sprint, Hughes Net & Verizon.
Responded to RFCs from architects, design & engineering firms concerning IT design of new construction on Native American
schools.
knowledge of and experience with ICM configuration
CVP-Cisco Unified Customer Voice Portal configuration for IVR systems
Attended several weekly meetings with Managers, IT professionals, Network Engineers and NOC professionals concerning ongoing
issues and service improvement strategies.
Designed component list and component ordering internal systems for IT, PBX, security and HVAC systems.
Support nation wide forest service employees, Network Engineering contractors & technicians and LAN Administrator staff to meet
and maintain existing service levels, provide tier three support and assist troubleshoot Network, switch and router issues.
Provide escalated support to users and departments for Information Technology services and
support issues.
Global Consulting Inc.
(Short Term Contract with the Bureau of Indian Affairs)
Albuquerque, NM
September, 2010 to January, 2011
IT Program Manager
Managed several IT remote IT professionals on ordering, installing, configuring and maintaining IT infrastructure in remote Native
American school, k through 12th grade.
Developed LAN, PBX, Building Security, HVAC & SAN services component lists for large,
medium and small new construction of Native American Schools consisting of Mitel PBX s,
Nortel PBX s, and Cisco LAN components (routers, switches, patch panels, Cisco wireless LAN
equipment & Cisco analog and VOIP PBX equipment.
Network design of both LAN & WAN for incorporation and installation of Nice Voice
Recording Products such as Nice Call & NiceLog.
Actively remotely supported Linux Servers with management and configuration.
Actively remotely supported Microsoft Windows 2012 Servers with management, configuration
and updates.
Initial installation and configuration of Nice Products before hand off to local Nice Administrator.
Wrote Statements of Word to be awarded to government certified contractors.
Remote Administration and admin of Nice Voice Recording Products if necessary.
Responded to RFCs from architects, design & engineering firms concerning IT design of new construction on Native American
schools.
Attended several weekly meetings with architects, IT professionals, principals and facilities personnel concerning the it portion of new
school construction.
Designed component list and component ordering internal systems for IT, PBX, security and HVAC systems.
Support Network Engineer contractors and LAN Administrator staff to meet and maintain existing service levels.
Provide escalated support to users and departments for Information Technology services and
support issues.
Served as a Network Engineering and design and server operation and maintenance technical resource.
Traveled to several remote Native American schools, K 12 for site visits to assure all IT work was being done timely and correctly.
Assist several architects on the IT design requirements for schools.
Worked with several government contractors concerning all aspects of IT infrastructure installation, configuration, maintenance and
service.
Worked with several internal Bureau of Indian Affairs staffs with all IT, PBX and school furniture ordering and delivery.
Maintained detailed reporting of all phases of IT infrastructure design, installation, delivery, configuration and maintenance.
Develop and maintain relationships with local colleges and associations, to ensure a consistent process that result in generating a
qualified, diverse talent pool. Participate in local career job fairs.
Process, review, and analyze internal authorization to hire documents in preparing a weekly report identifying all open positions.
Expert knowledge working with MS Excel, Word, PowerPoint, Visio, Project and Outlook.
Working knowledge and management of SLAs.
The Sage Group
(Part Time Employment)
Albuquerque, NM
Jan, 2009 to Present
Technical Trainer
Train multiple client accounts in Networking CompTIA A+, Network +, Computer Hardware,
IT, Computer & Network Troubleshooting, Fiber Optics, DSL, Frame Relay, Switching &
Routing & SAN services.
Train multiple client accounts in Network backup strategies such as Altiris, SAN & Backup
Exec.
Consistently work with managers, field service personnel, NOC personnel & students.
Training not only includes certification training but also daily assistance with IT, DSL and
various cabling and communication issues in the field.
Train on various design, installation, configuration, upgrade and evaluation of specific networking telecommunication solutions found
in the field.
Train on best practices concerning IT and Telecommunications to improve troubleshooting efforts & results.
Go over multiple vendor & equipment solutions to gain a better understanding of several products and associated cost differences.
Train on the multiple ways to set up wireless routers and access points within an organization.
Trained on voice recording solutions such as NICE Voice Recording Loggers and NICE CLS database usage.
Consistent training on TCP/IP, protocol analyzers and router/switch/firewall configurations.
Assist Reps and students with technical and customer issues.
Consistently worked with FS networking team and other team leaders helping to insure
consistent network operation & customer satisfaction concerning current and new projects.
Training on Installation, configuration and troubleshoot Windows 2003 Server, Windows Vista
all Versions and Windows XP all Versions
Training on Configuration and troubleshooting Terminal Services & Remote Client issues
Train and instruct TCP/IP and other communication protocol setup, configuration and
troubleshooting issues.
Train and instruct on RAID technologies.
Train and instruct on back-up and restore principals and best practices.
Train and instruct on VMWare VSphere 4.0 Environment
Expert knowledge working with MS Excel, Word, PowerPoint, Visio, Project and Outlook.
Glacier Technologies
(Short Term Contract Position with the USDA Forest Service)
Albuquerque, NM
August, 2009 to December, 2009
Microsoft Windows Server/Linux Administrator
Administered and maintained over 300 IBM Servers running Microsoft Windows 2003 Server
Standard & Enterprise Version.
Consistently worked with IBM System x3850 & x3850M2 servers.
Trouble shoot RSA issues, server RAM issues & upgrades, patch panel work and & SAN fiber
optic connectivity issues.
Worked with IBM System Storage TS3310 Tape Library for SAN services.
Consistently worked with FS networking team and other team leaders helping to insure
consistent network operation & customer satisfaction concerning current and new projects
Imaged multiple servers using IBM System Director Console.
Install, configure and troubleshoot Windows 2003 Server
Configure and troubles shoot Terminal Services & Remote Client issues
Cisco VPN configuration on the Cisco ASA 5510 Adaptive Security Appliance
Actively supported Linux Servers with management and configuration.
Actively supported Microsoft Windows Servers with management, configuration and updates.
Expert knowledge working with MS Excel, Word, PowerPoint, Visio, Project and Outlook.
Strict adherence working with SLAs
Worked with internal NICE Voice Recording products such as NICE Loggers and NICE CLS products.
ETS Development Group, LLC
Albuquerque, NM
June, 2008 to August, 2009
Technical Trainer/Installer
Train technical connectivity aspects and the software application of the Sleuth Software CAD
(Computer Aided Dispatch), RMS (Records Management Software), and JMS (Jail Management
Software) to Municipality organizations such as Police and Fire dispatch centers,
Municipal/Criminal Courts, Jails and police officers.
Worked with various Network backup applications such as Altiris and Backup Exec for SAN
services.
Install Sleuth Software CAD, RMS & JMS on MSSQL Server 2005 & 2000
Trouble shoot, configure and administer MS SQL Server 2005 & 2000
Install, configure and troubleshoot Windows 2003 Server
Configure and troubles shoot Terminal Services & Remote Client issues
Cisco VPN configuration on the Cisco ASA 5510 Adaptive Security Appliance
Design, implementation & configuration of NICE Systems for several public assistance and
corporate customers
Knowledge & Experience of NICE Systems voice recording products NICE CLS versions 4.35
to 8.9
Knowledge & Experience of NICE Systems voice recording products NICE Logger versions
8.5 to Nice Call version 2000.
TekSystems
(Short Term Contract Position with The USDA Forest Service)
Albuquerque, NM
February, 2008 to June, 2008
Level 2 Help Desk Support Strike Team/Network Technician II
Contracted through TekSystems to work with the USDA Forest Service removing Malware,
Spyware and viruses from field agent machines. Also troubleshoot a wide variety of wireless
and wire bound network issues.
Perform migration of field agent machines from Unix AIX Server to Microsoft Active
Directory.
Remotely assisted customers with configuration issues, software issues and technical support.
Direct phone support with customers throughout the US.
Used Tivoli remote to resolve software configuration issues and Cisco VPN issues.
Used Tivoli remote to configure Lotus notes 6, Manage Now issues.
Re-imaging of client machines using Ghost 11.0 and configure software.
Configured and troubleshoot WINS, DNS setup along with TCP/IP and routing issues.
Install and configure Cisco IP phone systems and Cisco VPN software.
Lovelace Hospital
Short Term Contract Position
Albuquerque, NM
Jan, 2008 to March, 2008
Network Backup & Support Technician
Re imaging of 1600 client machines using Ghost 11.0 and configured software and Windows XP machines.
Troubleshoot WINS, DNS, Active Directory setup along with TCP/IP configuration and
routing.
Performed network backups of users data over the Lovelace V-LAN using Altiris.
Research In Motion (RIM)
Waterloo, ON
May, 2007 December, 2007
Blackberry Trainer
Worked extensively with VMWare for instructor and student training simulations. Kept
multiple operating systems and Blackberry configurations on VMWare sessions.
Traveled thorough Canada and the United States training the Blackberry Internet Service (BIS) and the Blackberry Enterprise Server
(BES) and other related Blackberry and wireless technology.
Provided installation of classroom setup and labs for students.
Trained 12 to 16 Students per class.
Weekly management of travel scheduling, international expense reports, rental car info,
meetings and
Webinars, budgets, etc.
Computer Generated Solutions (CGS)
Short Term Contract Position
Albuquerque, NM
January, 2007 May, 2007
Cingular/AT&T Wireless solutions Trainer
100% Travel position throughout the US training EDGE, GSM, GPRS and 3G Wireless Technology along with several different cell
phone and smart phones (PDAs) such as Blackberry, Motorola and LG.
Trained up to 18 people per class,
Provided training on software and hardware.
Managed expense reports, travel budgets, weekly meetings and webinars, classroom setup and
takedown, class rosters, etc.
Alltel
Albuquerque, NM
March, 2006 November, 2006
Wireless Network Data Solutions Engineer
Managed the installation of dedicated circuits for various customers throughout the US.
Assisted in the management and training of corporate sales staff with telecommunication products, technology issues and
information in a solutions/sales engineering role.
Researched and assisted in development of various smart phone/PDA software applications.
Performed installation, maintenance and repairs to a wide variety of Wireless telecommunications equipment such as Blackberry,
UTStarcom, Palm Treo, Bluetree Modems and Airlink Modems.
Provided Tier 3 level technical support on and off customer sites.
Provided training, software, hardware and firmware upgrades for customers and inter-office
staff.
Provided training for new staff members on data products and Alltel s 1XRTT and EVDO
wireless data technology.
Responsibilities included providing technical support for all of New Mexico, West Texas and
Southern Colorado.
Traveled to responsible territories on a monthly basis.
Set up and ran sales and educational booths displaying Alltel s service and partner hardware at
data shows across the country.
Provided Pre and Post sales training and support.
Attended Pre and Post Sales calls with sales staff on a weekly basis.
Dealt with many different Network design configurations due to customer needs analysis.
Dealt with many different environments to provide the best wireless solution possible for
traditional networks, VPN, Nortel Networks and software concerns and functionality.
Monitored purchased customer equipment to ensure functionality and kept records of all equipment
configurations to assist in troubleshooting.
Worked with and taught several SAN and storage configurations involving X86 and ISCSI
boxes.
Netco Government Services
Short Term Contract Position
Albuquerque, NM
October, 2005 February, 2006
Network Technician II
Qualified FAA circuits.
Performed installation, maintenance and repairs to a wide variety of telecommunications systems, equipment, cabling and to other
related systems and equipment in FTI facilities.
Supported customer telecommunications equipment at FTI Facilities such as DNU-11, Data-
probes, cabling, Cisco routers, etc.
Maintained off-site customer telecommunications facilities FTI equipment.
Monitored switch operation.
Extensively performed technical research, updating and reporting of all equipment.
Monitored individual subnets to ensure network availability and proper component
functionality.
USDA Forest Service
Short Term Contract Position
Albuquerque, NM
August, 2005 - October, 2005
Malware, Spy ware & Virus Removal Technician/ IT Technician/ Level 2 Help Desk
Support
Contracted through TekSystems to work with the USDA Forest Service removing Malware,
Spy ware and viruses from field agent machines.
Remotely assisted customers with configuration, software issues and technical support using
Tivoli Remote.
Direct phone support with customers around the country.
Remotely configured and used Lotus notes 6, Manage Now
Re-imaging of client machines using Ghost8.0 and configured software.
WINS & DNS setup along with TCP/IP Configuration and routing.
Worked with and taught several SAN and storage configurations involving X86 and ISCSI
boxes.
El Centro Villa Nursing Center, Inc.
Albuquerque, NM
February, 2003 to April, 2006
IT Manager; Assistant Administrator/ AIT
Actively managed over 70 staff members in 10 different departments with
ongoing customer support involving all issues concerning long-term health care.
Trained and managed IT/telecommunications staff in server, client, switch and router install,
maintenance, setup and upkeep and phone/switch support.
Administrative manager of all internal wireless LAN and external WAN configuration, all
database configuration and maintenance, software/hardware storage, purchasing, upkeep,
management and distribution.
Director/ Trainer of Hazardous Material Safety training, technical trainings and coordination of
equipment facility wide.
Ongoing development of companywide policy and procedures, along with review and updating
in coordination with all state and federal rules, regulations, changes and updates.
Performed network design of both LAN & WAN configurations company wide.
Setup, configured and managed all aspects of network including PDC/BDC setup and
maintenance, DHCP, DNS, WINS, RIP and Microsoft SQL Database setup, configuration, and
administration.
Nice Systems
Atlanta, GA (Relocation)
November, 2002 to February, 2003
Systems Engineer
Multiple pre sales technical sales presentations including setup and take-down.
Continued post sale support, instruction, and training both remotely and on-site.
Provided technical training of Nice products and PC hardware and software configuration.
Performed on-site/off-site maintenance, configuration, and trouble shooting of Nice Products.
Network design of both LAN & WAN configurations due to customer needs analysis.
Supported sales people in customer needs such as technical and non-technical instruction,
demonstration and assistance.
Supported sales people in the pre-sales set up of individualized customer product
demonstration.
Network design of both LAN & WAN configurations due to customer needs analysis.
Extensively dealt with OSPF, RIP and BGP configurations.
Monitored individual subnets of networks to ensure network availability and proper component
functionality.
Nice Systems
Denver, CO
January, 2001 to November, 2002
Systems Engineer
Multiple pre sales technical sales presentations including setup and takedown of NiceLog,
NiceCLS, NiceCall & Nice Universe.
Continued post sale support, instruction, and training both remotely and on-site.
Provided technical training of Nice products and PC hardware and software configuration and
administration utilizing Nice Voice Recording Products.
Performed on-site/off-site maintenance, configuration, and trouble shooting of Nice Voice
Products.
Network design of both LAN & WAN configurations from customer needs analysis for
incorporation and installation of Nice Voice Recording Products.
Supported sales people in customer needs such as technical and non-technical instruction,
demonstration and assistance.
Supported sales people in the pre-sales set up of individualized customer product
demonstration.
Continued post sale support and instruction.
Field support of all Nice Systems voice recording products.
Network design of both LAN & WAN configurations due to customer needs analysis.
Extensively dealt with OSPF, RIP and BGP configurations.
Monitored individual subnets of networks to ensure network availability and proper component
functionality.
Stevens Communications
Denver, CO (Acquired by Nice Systems)
April, 1999- Jan, 2001
Systems Engineer / Customer Service Technician
Supported sales people in the pre-sales set up of individualized customer product
demonstrations of Nice Voice recording products including NiceLog, NiceCLS, NiceCall & Nice
Universe.
Supported sales people in customer needs such as technical and non-technical instruction,
demonstration and assistance of Nice Voice products including NiceLog, NiceCLS, NiceCall &
Nice Universe
Multiple pre-sales technical sales presentations of NiceLog, NiceCLS, NiceCall & Nice
Universe and MS SQL Administration.
Continued Post Sale support and instruction of NiceLog, NiceCLS, NiceCall & Nice Universe
and MS SQL administration.
Maintained internal LAN and WAN configuration of Denver Site. This included all PDC, BDC,
Exchange Server, Proxy, Cisco Router, EIC & Backup issues.
Maintained and configured internal client computers running Windows95, 98, 2000 and NT
Workstation.
Worked with several clients in configuring punch-down
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