Customer Service Manager

CONI MCCARVER

M ission Dr. P oteau, OK ***** * ** - 647 - 4457 hm; 918 - 647 - 7620 cell c **********@*******.***

OBJECTIVE

Walls Store Manager

OVERVIEW

** ***** ** *** **** profile type printing environment. Those years have consisted of Assistant Supervisor of Programming,

Computer Printing and Image, to the Manager of Digital Printing. Overseeing 7 digital presses net worth over a million dollars.

Achieving customer satisfaction and meet their shipping requirements. Noted are the skills achieved from extensive and

continuous Management training.

- Job Scheduling - Budgeting/Records Keeping - Payroll/Time and Attendance Record Keeping

- Employee Management - Inventory Maintenance - Computer Skills Microsoft/Excel/Hagen

- Customer Service Skills - Communication Skills - Problem Solving

- Proficient in all Adobe CS application software (PhotoShop / Acrobat / Illustrator / InDesign)

EMPLOYMENT HISTORY

D igital D epartment Manager, Weldon, Williams & Lick 2009 Present

Fort Smith, AR

- Create production standards and processes for the Digital Department

- Establish and maintain efficient work practices for a production environment

- Coach employees to be creative and promote their ideas

- Work closely with various vendors and technical support groups

- Create and maintain budgets and reports

- Developed an inventory management system

- Supervised 10 employee and 3 shifts

- Conduct yearly employees evaluations

A ssistant Supervisor – P rogramming/ Image, Weldon, Williams & 2007 2009

L ick

Fort Smith, AR

- Assist Supervisor in day to day activities

- Generated production reports and daily logs

- Coordinated jobs with other departments for pre & post production processes

- Processed employees daily time sheets and keep attendance records

- Scheduled jobs for layout and production

G raphic Artist/Layout, Weldon, Williams & Lick 2001 2007

Fort Smith, AR

- Design and Layout Tickets using Quark Xpress and/or InDesign software

- Create files for 4 Color Offset, Flexographic and Digital Printing

- Conceptualize customers ideas into production ready art

- All phases of prepress

G raphic A rtist/Lead Person, Transkrit Corporation 1987 2001

Fort Smith, AR

- Commercial Forms and Checks Designer (Composition in Quark Xpress, Mecca and InDesign software)

- Proficient in Amgraf Mecca and Quark software.

- Scheduled incoming projects, designs and jobs for either design proofs or print production

- Handled all phases of prepress:4 color process separation, proofs and

E duc a tion/Training

• Yearly Leadership & Management Courses - Certificates

University of Arkansas Fort Smith, Fort Smith, AR 2008 Present

• Workforce Leadership Program - Certificate

University of Arkansas Fort Smith, Fort Smith, AR 2007 2008

• Dale Carnegie - Certificate

Weldon, Williams& Lick, Fort Smith, AR 2006

• B.A. Degree in Fine Arts & Graphics - Degree

Northeastern Oklahoma State University, Tahlequah, OK 1987

• Poteau High School - Diploma

Poteau, OK 1981

ACTIVITIES

- United Way Volunteer, Fort Smith, AR

- United Way Golf Tournament Volunteer, Fort Smith and Alma, AR

- Hearts of Gold Campaign, Fort Smith, AR

- Traveling within the US and Foreign Countries

- Crafts and Floral Arrangements

REFERENCES

Provided Upon Request

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