Customer Service Manager
Resume:
Norma Romo
Round Rock, TX *****
**********@*****.***
• Highly organized and detail oriented
• A quick learner and dynamic individual
• Enjoys staying busy throughout the day
• Able to multi-task
• Enjoys working with people
• Bilingual Spanish/English
2 EXPERIENCE
Today’s vision-optician/Doctor’s assistant June 2014-present
• Acknowledge, smile and greet patients upon arrival/dismissal
• Receiving, processing and or prioritizing incoming communication, including faxes and
phone calls
• Accounts payable and receivable
• Medical data entry
• Entering of medical claims
• Provide great customer service
• Register new patients and update records
• Schedule new and follow-up appointments
• Able to handle a high level of stress and activity while managing fast-paced office duties
• Verifying insurance benefits and eligibility
• Maintain a clean and friendly waiting area for patients
• Operate a tracer, blocker, edger, hand stone and lensometer
• Insertion and removal training of new contact lens wearers
• Order all prescription glasses that are not made at the optical.
• Maintain inventory in optical of suitable frames, lenses and contact lenses for patients.
• Performed work in all production phases of the Optical Fabrication Laboratory.
• Followed instructions to maintain workflow in accordance with process cycle times.
• Select appropriate frames and lenses for patients after considering the prescription and
facial features
• Measure patients’ eyes, including the distance between the centers of pupils
• Adjust the frames properly on patients by reshaping or bending the frame using various
pliers or heating methods
• Repair, adjust and refit broken frames when requested
Northstar Optical – Optician/Optical Lab Technician April 2010-June 2014
• Acknowledge, smile and greet patients upon arrival/dismissal
• Receiving, processing and or prioritizing incoming communication, including faxes and
phone calls
• Provide great customer service
• Register new patients and update records
• Schedule new and follow-up appointments
• Able to handle a high level of stress and activity while managing fast-paced office duties
• Verifying insurance benefits and eligibility
• Maintain a clean and friendly waiting area for patients
• Operate a tracer, blocker, edger, hand stone and lensometer; ensure all equipment is
calibrated regularly.
• Insertion and removal training of new contact lens wearers
• Order all prescription glasses that are not made at the optical.
• Maintain inventory in optical of suitable frames, lenses and contact lenses for patients.
• Performed work in all production phases of the Optical Fabrication Laboratory.
• Followed instructions to maintain workflow in accordance with process cycle times.
• Select appropriate frames and lenses for patients after considering the prescription and
facial features
• Measure patients’ eyes, including the distance between the centers of pupils
• Adjust the frames properly on patients by reshaping or bending the frame using various
pliers or heating methods
• Repair, adjust and refit broken frames when requested
• Instruct patients on wear and care of their new glasses as well as how to adapt to them
Provista Eye Clinic - Optician March 2009-March 2010
• Performed tasks as needed such as reception
• Educated patients on the importance of regular eye exams and taking care of their eyewear
• Insertion and removal training of new contact lens wearers
• Coordinated with manager and Ophthalmologist to insure patient received the best care to meet
their satisfaction.
• Answer phone calls
• Schedule new and follow-up appointments
• Maintain inventory in optical of suitable frames and contact lenses for patients
• Repair, adjust and refit broken frames when requested
• Instruct patients on wear and care of their new glasses as well as how to adapt to them
EDUCATION
Rockdale High School 2000-2004
ITT Tech Institute 20010-2011
Introduction to design and drafting
Drafting/ CAD methods
Introduction to personal computers
Composition I/II
College mathematics I and II
Business Accounting Technology
3
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