Customer Service Engineer

Kurt Mollencopf Kurtis L. Mollencopf

*** *. *********

Royal Oak, MI 48067

Tel: 248-***-****)

Email: ****.**********@*****.***

Objective

The ability to grow within the organization. Utilize and expand my skillset and knowledge base to learn all

facets of the various departments for the benefit of the company and myself.

Professional Experience

Transport Engineer 2, Windstream Communications, Hudson, Oh, April 2013 to Present

. Install, commission, provision, test and maintain layer 1 and layer 2 circuits and transport equipment.

. Technical knowledge in Cisco 15454, Cyan DWDM, BTI, Ciena, Adva and others.

. Work directly with vendors to resolve equipment and circuit configuration issues.

Network Technician 3, Level 3 formerly Global Crossing, Southfield, Mi, August 1999 to January 2013

• Troubleshoot extensive global network over 20+ platforms encompassing bandwidth from DS0 to

OC192

• Monitor the state of the company’s transport, voice and environmental network to recognize real and

potential network problems, using various monitoring systems to include: Netcool, Ops Console and

Web Utilities

• Platforms supported include: Alcatel 1631/1630, Cisco Cerent 1454, Corrigent OM 110, DEX600e,

DMS 500, ECI T-DAX, Ekinops, Hitachi AMN5192, Hitachi T-MUX, Hitachi DWDM, Infinera, Lucent

16/1, Lucent 400/800G, NEC 2400v, Pirelli OMS15800, SONUS, STP, Tellabs Titan 5500/523L,

Westronics Metago

• Work directly with LEC, end users and intermediary companies globally to troubleshoot and isolate

network outages

• Resolve routine to moderately complex network problems involving power, network hardware and

software

• Groomed circuits for maintenances as well as emergency rolls to restore service

• Single point of contact on major critical issues regarding service outages

• Use of Tivoli, Remedy, Clarify and proprietary tools for troubleshooting and issue tracking

Electronic Repair Technician, ESCO Services Utica, Mi, June 1995 to August 1999

• Clean troubleshoot and repair printed circuit boards utilizing various equipment to include:

Oscilloscope, VOM, sodering/desodering equipment and schematics

• Provide technical customer service support

• Manufactured cables, printers and intercoms for sale as OEM replacements

United States Army, (31M) Multi-channel radio operator, September1988 to April 1992

• Provide mobile digital telecommunications as part of a secure network using various equipment to

include: ANGRC/103 radio rx/tx, mux equipment, patch panel, collapsible antennas, 3kw and 5kw

generator sets

Education

Berkley High School – Graduate 1988

ITT Technical Institute – Associate Degree (Electronic Repair) 1993-1995

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