Customer Service Sales
Resume:
Enrique Luzuriaga
Sterling Heights, MI
***********@*****.*** - 586-***-****
WORK EXPERIENCE
Sales and Service Specialist
Bank of America - Rochester, MI - June 2014 to Present
Responsibilities
Provide customer solutions and escalated issued by providing excellent customer service
Use One Team sales effectiveness to identify customer needs
- Establish, retain, and deepen relationships with customers to achieve sales goals
Skills Used
Deepen relationships with customer
Open accounts
Help problem solving with customers
Identify customers needs
Keyholder
Lacoste - Troy, MI - September 2013 to April 2014
Responsibilities
Maintain merchandise presentation when receiving new product
Manage to maintain daily goals as well as assist others in achieving theirs
Develop ways to complete operational duties in a timely manner
Make customer service decisions when manager on duty
Lead CSR
Fifth Third Bank - Rochester Hills, MI - April 2010 to June 2013
- Make customer service decisions when manager on duty
- Responsible for opening and closing branch; act as MOD.
- Develop a rapport with clients
- Maintain a position of trust and responsibility
- Manage customer service representatives
- Help with daily operation, audit monthly and quarterly goals.
Sales Associate
True Religion Jeans - January 2009 to July 2009
Build relationship with customers
- Provide exceptional customer service
- Assist customers with needs and wants
Sales Associate
Nordstrom - March 2008 to January 2009
Provide above and beyond customer service
- Build a lasting relationship with customers
- Perform merchandise tasks
Amabassador
Tiffany & Co - October 2006 to January 2007
Greet customers upon arrival
- Ensure customers are receiving the help needed
- Direct customers throughout store
Child Care, Dr. Forrest Robart, DO August 2005 to April 2007
- Children ages 3 and 6
- Assist with children's needs
- Run errands
EDUCATION
Education
Oakland University Rochester Hills - Rochester Hills, MI
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