Quality Customer Service

**** ** **** **. ********, TX *****

Phone: 903-***-****

KATHRYN UNDERWOOD *****************@*******.***

CONTRACT SPECIALIST/ADMINISTRATIVE

Qualified and experienced Contract Specialist/Adm with exemplary track record of success in diverse and varied industries.

QUALIFICATIONS SUMMARY

Strong interpersonal skills and the ability to work effectively with a wide range of persons of varying

backgrounds.

Ability to use a computer for word processing and basic spreadsheets.

Expert in handling a variety of critical guest needs.

Recognized expert in reading,interpreting and applying technical data; and reviewing and evaluating

operational and procedural systems.

Excellent experience in providing leadership and training, directing daily activities of large teams in order to

excel and achieve mission objectives.

CORE COMPETENCIES

Experienced- Quality Control Data Entry Property Accountability

Inventory Critical Problem-Solver Supply Management

Information/Data Travel Support Quality Assurance/Control

Employee Management Project Management Delivery Tracking

Oral/Written Communication Audits/Assessments Technical Documentation

Performance Monitoring

Information Technology Record Keeping

Personnel Deployment

Time & Workflow Management Facility Management

EXPERIENCE

Quality Assurance Supervisor, Mount Pleasant, TEXAS

JULY/2014 – PRESENT

Responsible for supervision of quality programs, including the planning and implementation of the quality

management program.

Supervises product specification testing and other highly complex quality programs.

Organizes and coordinates the activities of quality team around implementation of quality and food s afety

programs and standards.

Recommends new quality policies and procedures as necessary to ensure high-quality products,

processes and services. * Communicates programs and standards to quality team and other plant

employees.

Coordinates training as well as other tests; to include microbial testing and assigned projects.

Maintains great communication and working relationship with the quality team and operations and USDA

personnel.

Ensures that all USDA regulations are followed and that Pilgrim's and customer quality programs meet or

exceed customer qualifications.

Responsible for developing, maintaining and directing the work schedules of hourly employees

Provides specialized technical expertise in support of the Quality program, including specialized inspection

and testing techniques, quality training, statistical methods, audits, quality tools for problem solving and

assessment.

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KATHRYN UNDERWOOD CONTRACT SPECIALIST/ADMISTRATIVE

Contracts Administrator, DYNCORP INTERNATIONAL, FORT W ORTH, TEXAS

JAN/2012 – PRESENT

Resolve contract payment disputes and confer with contractors and other divisions concerning contract

payments and compliance.

Implement and interpret policies and procedures, develop, recommend and coordinate the implementation

of new procedures for the assigned function.

May provide direction to contract specialists and staff regarding relevant contract provisions.

Oversees the accuracy of deliveries, whether it is company equipment, shop supplies, materials or

services.

Utilize broad scope of industry knowledge toward directing contracts administration, including

exhibitingknowledge of Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation

Supplement (DFARS), and related federal and state legislation and regulations, and advising teams

regarding contract /government requirements

Ensured MRs were submitted per appropriate funding thresholds, approved MRs in DynMRO to

facilitatepurchase execution, and developed collaborative responses to USG requests from

AdministrativeContracting Officer (ACO), and Procuring Contracting Officer (PCO)

Strategically steered compilation and evaluation of Contract Data Requirement List (CDRL) reports for

West and Southwest regions to ensure timely and accurate submission to CSO Management, PMO,

andthe USG, including proactively coordinating efforts with site managers and operations to implement

solutions to challenges and ensuring core contractual compliance.

Subcontracts Administrator; KELLOGG, BROWN AND ROOT, HOUSTON, TEXAS

July/2008 – Nov/2011

Attend meetings, trade shows, conferences, conventions, and seminars to network with people in other

purchasing departments.

Evaluate and monitor contract performance to ensure compliance with contractual obligations and to

determine need for changes.

Formulate policies and procedures for bid proposals and procurement of goods and services.

Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and

determine corrective action.

Human Resource Specialist; HEIDELBERG CIVILIAN PERSONNEL OFFICE, GERMANY

MAY/2006 – JULY/2008

Consult with employers to identify needs and preferred qualifications, Interview applicants about their

experience, education and skills.

Contact references and perform background checks, Inform applicants about job details such as benefits

and conditions.

Hire or refer qualified candidates, conduct new employee orientations and process paperwork.

Serve as an expert source of information regarding the disbursement of back wages and the collection of

civil monetary penalties. Receives and reviews investigative case files and legal documents that require

civil monetary penalties collection and/or back wage disbursement activity. Maintains database and uses

automation system and software to track and record back wages due employees and civil monetary

penalties due the government. Responsible for recording, tracking, and documenting detailed accounting

activity for all civil monetary penalties cases and/or back wage disbursement cases in the Region.

Administrative Specialist/United States Army 566th Postal Company HQ, Germany

KATHRYN UNDERWOOD CONTRACT SPECIALIST/ADMISTRATIVE

MAY/2003 – MAY/2006

Performs a limited amount of clerical responsibilities, but focus on managing information, often conduct

research, arrange meetings, create reports, review memos, and prepare agendas.

Provide responsible and confidential administrative support to an assigned division head. Coordinate and

schedule various meetings, events and public activities, coordinate activities with other divisions, the public

and outside agencies.

Participate and assist in the preparation of the budget, attend budget meetings, monitor expenditures and

recommend budgetary adjustments.

Customer Service and Technical Support Administrator; Pacific Bell, California

March/1986 – Oct/1999

Resolves product or service problems by clarifying the customer's complaint, determining the cause of the

problem, selecting and explaining the best solution to solve the problem, expediting correction or

adjustment following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and

analyzing customer needs.

Install and configure systems such as supports GIS infrastructure applications or asset management

applications.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources,

systems and key processes, reviewing system and application logs, and verifying completion of scheduled

jobs such as backups

EDUCATION

Horizons School (02/06/1996 - 06/12/1998)

Monrovia High School, Diploma (09/21/1979 - 06/02/1983)

CERTIFICATES

Certificates received in Excel, MS Word, and MS Access

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate