Customer Service Administrative Assistant

*** ********** **

ANTIOCH, TN *****

ELIZABETH WATERMAN ***.**********@*****.***

cell: 901-***-****

SUMMARY OF QUALIFICATIONS

• Microsoft Office Proficiency

• Results-oriented

• Self-directed

• Compile, analyze, and interpret data

• Strong interpersonal skills

• Values others / dedicated team member

PROFESSIONAL EXPERIENCE

Feb 2014 – March 2015 Lead 2 Teacher

Knowledge Universe – Franklin, Tennessee

• engage with current and prospective parents/family members and provide response for all

requested needs

• comply with KLC and all government regulations regarding the care of children

• complete timely and accurate documentation according to KLC and other licensing requirements

• Assists and accepts responsibility for other daily center duties in the absence of other team

members

• attend and participate in staff meetings, center events, and parent/customer meetings as

requested

• provide weekly enhancement documents that deliver guidance for daily teaching

• prepare reports for internal and external use

Mar 2008 – Feb 2014 Inbound Logistics Coordinator

Mars Petcare – Franklin, Tennessee

• manage and process all raw ingredient bulk, bagged, and rail orders for production needs for care

and treat manufacturing plants with 80 ingredient suppliers and 20 packaging suppliers in a JIT

environment

• direct and follow up on 200 raw commodity inventory and packaging items for production needs

• synchronize verbal and written communication between plant personnel, suppliers, buyers,

quality, and finance departments

• log all issues into an Access database to drive continuous improvement

• gather historic and forecasted data to establish accurate safety stock and order quantities for all

inventory items

• prepared all written procedures and assisted in implementing processes in department

• prepared excel/access reports for upper management and other departments as requested

• work with Care and Treat Brand teams to implement market merchandising for new specialty

items

• resource for all internal and external customers

Sep 2007 – Dec 2007 Vendor Operations Administrator

National Distributing & Contracting – Nashville, Tennessee

• implemented and developed computer generated forms that stream-lined procedures, increased

productivity, and improved profit margin due to improved inventory control

• create and reconfigure client databases

• prepare for meetings and correspond with member representatives on all upcoming events

• prepare correspondences, document invoices, including arranging bulletin materials for delivery

of accurate inventory information

• clean up company files and create spreadsheets to hold information from database cleanup

• update written procedures due to a realignment of databases and revised

1 P a g e

information

Jun 2005 – Jan 2007 Scheduler/Administrative Assistant to VP

American Marsh Pump – Memphis, Tennessee

• all admin duties for VP including travel, expenses, and meeting coordination

• worked across all departments to provide seamless transition to new computer system

• implement communications through all departments using Microsoft Project to schedule,

coordinate, and record all customer orders

• implement process to meet 100% on time shipping goal by reporting Process orders shipped

• planned and led a weekly meeting to discuss issues with high-dollar orders for upper

management

Jan 1997 – Mar 2005 Customer Service Senior Coordinator

Pfizer – Memphis, Tennessee

• direct supervision of personnel training

• managed 30 to 50 people at various times throughout year

• was the direct contact between NY headquarters and plant - daily contact with vendors

• process special request shipments plus check in all new items from marketing departments and

their suppliers

• trouble shoot issues with inventory and order accuracy

• business and travel arrangements

• weekly and monthly reporting to both internal and external customers

EDUCATION

May 2011 – Aug 2012 University of Phoenix, Phoenix, Arizona

Bachelor of Science in Business Management

Delta Mu Delta

• graduated with a 3.92 GPA

ADDITIONAL INFORMATION

Skills: decisive leadership qualities, outstanding time management skills, general office duties,

extensive communication experience, excellent customer service attitude, Microsoft Office/Project,

Outlook, AS/400, and Lotus Notes

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