Customer Service Technical Support

Chelsea Shearer 931-***-****

**** ***** **, ***********, ** 37042 ***************@*****.***

Objective

Looking to start a new career as a Technician with a company where I can utilize my

recent training and education.

Skills and Qualifications

Electrical/Mechanical Theory Technical Support

Electrical Metering Forklift Operation

Schematics Customer Service

Crane Rigging Problem Solving

Basic Hydraulics Troubleshooting

Communications Mentor

Computer Literate Team player

Certifications

ENSA Safe Access & Rescue Wind Certificate American Red Cross First Aid/CPR/AED

Card

ENSA Authorized Climber - Telecom NATE Level 1 Crane Rigging Certificate

Certificate

Electrical & Electrical Metering Safety Signalperson Certificate

Certificate

Fasteners, Torque, and Tension Certificate Accumulator Charging Certificate

OSHA 10-Hour Construction Safety Card CADWELD Certificate

Airstreams Renewable Energy & Communication Tower Technician Program Certificate

Education and Training

Airstreams Renewables, Inc.

Renewable Energy & Communication Tower Technician Program 2014

Accelerated training on various aspects of mechanical, electrical,

and technical skills required to

safely troubleshoot, diagnose, and service renewable energy and

communication tower equipment

with an emphasis on safety.

Career History and Accomplishments

Convergys Corporation Technical Support and

Issue Resolution 09/2013-09/2014

Representative

Assist customers with wireless accounts.

Technical troubleshooting for wireless phone issues, walk customers through process

to resolve tech issues.

Impeccable customer service.

Trained in new products and procedures

Walmart Remodel Crew/Cashier

12/2011-12/2012

Operated equipment to lift shelves and move to alternate location.

Cleaned area to ready for maintenance and paint crew.

Later performed cashier duties after remodel was complete.

Outstanding Customer Service

Prep areas for remodel. Remove old fixtures

Contact this candidate