Customer Service Representative

Yesna Sukowatey

** ****** ** *** ***, Hudson WI *4016

Cell: 715-***-**** - ********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success.

Core Strengths

Multi-tasking Data Entry

Creative problem solving Adobe Photoshop & Illustrator

Customer needs assessment Microsoft Word

Customer service expert Prioritization

Opening/closing procedures Time Management

Shipping expertise Design

Work Experience

Customer Service Representative

August 2013 to Current

Fedex Office - Oak Park Heights, MN

Demonstrated consultative behaviors in a retail environment to understand each customer's individualized need

Provided customer expertise in printing, signs and graphics and shipping product lines and can recommend

appropriate FedEx Office products and services

Provide an outstanding customer experience by using consultative shills to anticipate customer needs, suggest

alternatives, and find solutions to meet customer needs

Ensure all customer problems are resolved quickly to the satisfaction of the customer

Take complex customer orders using order systems and provide accurate pricing information

Operate printing, binding and lamination and other related equipment to produce customer orders with a high

level of quality

Understand and meet company goals

Design business cards, flyers, banners etc. for customers

Consulate, prepare and process customer shipments

Customer Service Representative

November 2009 to August 2012

Fedex Office - Hudson, WI

Teacher

November 2008 to November 2009

Beane Sprouts Daycare - Hudson, WI

Research and prepare curriculum and activities appropriate for ages and different stages of the children

Ensure all state mandated paperwork is up to date and filled out with accuracy

Communicate with parents and other teachers to assist in each child's individual needs and goals

Cashier/Opener

June 2008 to January 2009

Freedom Valu - Hudson, WI

Open and prepare store for the day

Prepare daily paperwork and deposit

Stock, clean and organize

Educational Background

Century College - White Bear Lake, MN

Century College IT Classes, Aug.2012- May 2014

Contact this candidate