Customer Service High School

Tonya L. Smith

**** ********* **

Plano, Tx *****

614-***-****

***********@*****.***

OBJECTIVE

Seeking a position where my professionalism, work ethics, knowledge and skills will be

an asset to a striving team that exemplifies the highest standards of service/product.

CORE QUALIFICATIONS

• •

Customer Service Self-motivated

• •

Hardworking and Dedicated Demonstrated leader

• •

Exceptionally Reliable Works well with others

• •

Welcomes criticism Requires little supervision

• MS Office

EMPLOYMENT HISTORY

Customers Service Analyst 04/13 – Present NTTA - NORTH TEXAS TOLLWAY AUTHORITY

• Superior communication skills in dealing with customers co-workers. Both verbal and written skill are

strong.

• Dealt with customers’ service concerns and complaints, by phone and in person. Provides general cerial

support assisting patrons or customers providing general or specific information; processing request

for services and assisting with other services.

• Extensive experience in servicing customers, both in person and by phone.

Customer Service Analyst 8/09 – 04/13 JC Penny, Columbus, OH

Multitasked by speaking with account holders, reviewing the account to determine order status,

payment inquiries, general questions and providing an explanation, while adhering to policy and

procedures.

Strong interpersonal and communication skills and the ability to work effectively with a wide

range of constituencies in a diverse community.

Ability to interpret, adapt, and apply guidelines and procedure

Assist management with de-escalating irate customer’s

Assist management with the training of new crew member

Temporary Service Agent 2001–2009 Columbus, OH

• General clerical work while performing duties as receptionist and office assistance, while

adhering to companies’ policy and procedures.

• General labor - Process labels for items scheduled to be shipped to customers via UPS

and Fed-Ex

• Responsible for sorting and packing items to the correct areas for inventory and shipping.

• Warehouse worker lifting, sorting and packing.

EDUCATION

Walnut Ridge High School – Diploma of Graduation

Attended Job Readiness Classes and Basic Computer Skills - 2002

Reference

Available upon request

Contact this candidate