Customer Service Manager
Resume:
KELLY MACFARLANE
**** ********* *****, **** # *, MISSISSAUGA, ONTARIO L4X 2M9
CELL: 416-***-****
Email: ******@******.***
To whom it may concern:
I am seeking a position within your company that will allow me to continuously develop my skills and
experience and to provide excellent service and satisfaction to clients.
During my past few years of employment, I have developed exceptional communication and
interpersonal skills. I am a dedicated individual who enjoys working with others and welcome new
and challenging opportunities. I feel that my experience makes me the individual of choice for this
position.
I have enclosed my resume for your review. I welcome the chance to meet with you at a mutually
convenient time to discuss how I would be an asset to your organization. I look forward to hearing
from you in the near future.
Sincerely Yours,
KELLY MACFARLANE
KELLY MACFARLANE
3516 HAVENWOOD DRIVE, UNIT # 2, MISSISSAUGA, ONTARIO L4X 2M9
CELL: 416-***-****
Email: ******@******.***
PROFESSIONAL PROFILE
Experienced professional who is competent in balancing multiple tasks under strict deadlines.
Superior organizational and management skills and excellent communication skills. Ability to work
well in a fast paced, dynamic and changing environment, works well independently and within a
team. A dedicated individual eager to learn and consistently sets and pursues a standard of
professionalism and excellence in customer service.
CAREER OBJECTIVE
A challenging position as usher, utilizing my abilities developed through my education and work
experience. To obtain a position within a progressive organization, allowing opportunity for
professional growth based on superior performance.
KEY SKILLS
9 Consistently sets and pursues a standard of professionalism and excellence in client service
10 Ability to clearly communicate to coworkers and clients with respect, honesty and trust
11 Reliable, patient, ability to exercise good judgment
12 Dedicated individual eager to learn with a positive and enthusiastic attitude
13 Ability to read, write and communicate in English
14 Responsible, quick thinking, able to deal and handle conflict
15 Excellent verbal and writing skills
16 Ability to work in a fast-paced environment both individually and as a team player
17 Computer skills
18 Excellent and efficient customer service skills
EDUCATION
Sheridan College 1989 - 1990
Business course
Lorne Park Secondary School 1985-1989
Completed Ontario Secondary School Diploma
Page 2
EMPLOYMENT HISTORY
Nuform Manufacturing
Office Manager May 2001 to March 2015
1 Performed administrative and office procedures in the everyday running of a 20 person office
2 Responsible with general managing, enforcing company policies and customer service
3 Responsible for invoicing and weekly payroll and co-ordination of production schedules
4 Responsible for accounts receivable, accounts payable and purchasing
5 Responsible for daily organization, delegation of tasks and completion of assigned tasks
6 Responsible for daily shipping and receiving, verifying orders, and noted item discrepancies
7 Ensured positive working relationships with co-workers and training of new employees
John Windelier and Company
Accountants Receivable 1996 to 1999
1 Responsible for collecting accounts, and for cash and credit transactions
2 Responsible for daily bank deposits
3 Responsible for invoicing and weekly payroll
4 Review and sorting of incoming correspondence, faxes and emails
5 Filing and maintaining of files
On the Double Courier 1992 - 1996
Customer Service / Order Desk
4 Answer and directing incoming calls to appropriate representative
5 Responsible for monitoring fax requests and photocopying needs
6 Scheduling appointments and providing efficient and friendly service to customers and couriers
7 Updating, sorting/ filing and maintaining waybills
Tim Hortons 1989 - 1992
Front Clerk
1 Serving customers
2 Filling up work stations
3 Finish donuts and make sandwiches
4 Prepare mixes for muffins
REFERENCES WILL BE SUPPLIED UPON REQUEST
Contact this candidate