(Demesha Nix
**** *******, *******, **, *****
Phone: 313-***-****
E-mail: ****.*****.**@*****.***
Objectives
To Obtain A Job Working With People In The Customer Service Field.
Education
Southeastern High School (June 2013)
High School Diploma
Wayne County Community College
In The Process Of Obtaining An Associate Degree In General Studies
Experience
Minacs Netflix (April 2013 – February 2015)
Call Center Representative (Farmington Hills, MI)
Answer Phones And Respond To Customer Request
Sell Product And Place Customer Orders In Computer System
Provide Customers With Product And Service Information
Upsell Products And Services
Transfer Customer Calls To Appropriate Staff
Resolve Customer Issues Using The Computer System
Research Billing Issues
Recommend Process Improvements
Skills
Microsoft Office Skills
Communication Skills
Ability To Work In A Fast Pace Environment
Ability To Work With A Team
Leadership Skills
Office Skills
Speaking Skills