Service Engineer

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JIMMY FRANCIS

Mail id: ***********@*****.***

Ph No: 095**-******, 081**-**-****

CAREER OBJECITVE

To be associated with professional organization, where, while contributing

to its growth, productivity and development, with the best of skills and

capabilities, I get commensurate career development opportunities and job

satisfaction.

EDUCATIONAL CHRONICLE

. Pursued Bachelors in Technology in Mechanical Engineering from

Government Engineering College, Thrissur under University Of Calicut

with cgpa of 6.57.

. Passed All India Senior School Certificate Exam (AISSCE) in 2009 from

Devamatha CMI Public School with an aggregate of 88.4%

. Passed Indian Certificate of Secondary Education (ICSE) Exam in 2007

from Don Bosco Central School with an aggregate of 89%

KNOWLEDGE IN COMPUTER

. Operating Systems: Win 2007/vista/XP/98.

. MS Office, Adobe Photoshop and other Internet tools.

. Have received the AutoCAD 2013 Professional certification from

AUTODESK.

. In-depth knowledge in Catia v5 and Solid Works 2014.

PREVIOUS WORK EXPERIENCE

Sprint Yamaha service center, bangalore

Designation : Resident Service Engineer

Duration : 10 months (Feb 17, 2014 to December 31, 2014)

Key responsibilities:

. Conduct OJTs for the technicians and update them with the latest

methods and practices.

. Collect, analyse and record the service history of various

vehicles.

. Maintain the workshop floor according to the terms and

conditions being laid out

. Lead a team comprising helpers, cleaners, technicians and

service advisors and get the best out of them with regards to

the service centre.

Achievements:

. Guided numerous technicians to improve their training levels.

. Successful in improving average monthly vehicle intake by 32 %

thereby improving the revenue generated by around 57%.

. Completed the Dealer Operations training conducted by India

Yamaha Motors with 88%.

ARYABHANGy motors private limited

Designation : Service Advisor

Duration : 6 months (July, 2013 to December, 2013)

Key responsibilities:

. Receive the vehicle from the customer and prepare the job cards

for their vehicle.

. Ensure that all the works have been carried out according to the

job card prepared and assist the customer during the delivery of

their vehicle.

. Maintain a cordial relation with the customer and get the

feedback from them after the completion of service of their

vehicle.

Achievements:

. Maintained the monthly customer satisfaction rate above 95%.

. Was selected as the Best Service Advisor among 35 service

advisors working in various branches repeatedly for two months.

MAJOR ACHIEVEMENTS

. Was the Event Co-ordinator of the Thrissur Motor Show 2012 - an

elaborate automobile expo organised by Govt. Engineering College,

Thrissur attended by around 45000 people.

. Was the college football team captain and won the university

championship.

. Has secured several other prizes in competitions at college and inter

collegiate level.

PERSONAL INFORMATION

DATE OF BIRTH : 11TH OCTOBER 1991

AGE : 23

ADDRESS : KATTLA HOUSE

VALLAKUNNU, KALLETUMKARA P.O.

THRISSUR DISTRICT

KERALA - 680683

CONTACT NUMBER : 095**-******, 081**-**-****

NATIONALITY : INDIAN

FATHER'S NAME : K.I. FRANCIS

MOTHER'S NAME : KOCHUMARY FRANCIS

LANGUAGES KNOWN : HINDI, ENGLISH, AND MALAYALAM

DECLARATION

I SOLEMNLY SWEAR THAT ALL OF INFORMATION FURNISHED IS TRUE TO THE BEST OF

MY KNOWLEDGE AND THAT NECESSARY ACTION BE TAKEN AGAINST ME IF ANY OF THE

INFORMATION IS FOUND TO BE FALSE.

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