Customer Service Manager

Carmen M. Pagan-Colon

**** ********* ****** *** **, Bronx, NY 10472, 646-***-****, **********@*****.***

OBJECTIVE: Seeking a position where I can provide outstanding customer service using my exceptional communication and interpersonal skills to serve as a valuable resource within an organization.

EDUCATION:

Baruch College

Bachelor of Art in Corporate Communication – Anticipated Graduation date December 2015

Monroe College

Associate in Applied Science Culinary Arts – magna cum laude Aug. 2008 – April 2010

QUALIFICATIONS:

Bilingual, English/Spanish with the ability to translate

Proficient in Microsoft Office Suit and Visual Matrix hotel operating system

EXPERIENCE:

Astor on the Park Hotel - New York, NY

Front desk receptionist Aug. 2010 – Feb. 2014

• Provide customer service to circulating guest.

• Allocate rooms, answer multi-line telephone, routed calls

• Handle all cash and credit card transactions

Champion Learning – New York, NY

Tutor Sept. 2009 – April 2012

• Teaching math and writing skills, and comprehensive reading skills

• Assist in the educational and social development of pupils

• Instructing and providing support to children with their activities

Food town Supermarkets Psk – Bronx, NY

Customer Relations Manager Oct. 2008 – Aug. 2010

• Organizing promotional programs to improve sales and reach set goals

• Ordering desired merchandise for high level customers

• Customer service and support

Evelyn Hill Inc. – New York, NY

Back kitchen crew member/Cashier June 2008 – Sept. 2010

• Handled cash transactions

• Prepared and served daily meals

• Greeted tourist, answered questions and provided directions

Citigroup Inc. – New York, NY

Law Department /Assistant Secretary June 2006– Aug. 2007

• Certified confidential documents

• Answered multi-line telephone, routed calls and took accurate messages

• Provided administrative support

REFRENCES PROVIDED UPON REQUEST

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