Customer Service Bookkeeper

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Skills

•People skills/Good communication •Computer and software knowledge

•Organization and general office skills •Excellent time management/Self-starter

•Problem solver and task completer •Positive attitude and willingness to try hard things

Experience

Bookkeeper/Customer Service – America’s Travel Companies Nov 2013 – Nov 2014

•Computer conversion of Sage Accounting to Quickbooks Pro.

•Accounts receivable, accounts payable, payroll, daily/weekly/monthly reports and reconciliation.

•Cleaned, organized, and filed records and financial information. Gathered tax information for filing.

•Worked in proprietary software program for vendor and agent payments.

•Collected past due payments to increase company assets.

Reservation/Customer Service Agent – JetBlue Airways Feb 2012 – Dec 2012

•Talked with customers on inbound telephone calls always keeping calm and helpful.

•Gathered information, problem resolution, bookings, flight changes and cancellations, website guidance.

•Upholding the company’s business goals while maintaining customer satisfaction.

Administrative Assistant - BARD Access Systems Nov 2011 – Feb 2012

•Organized and created filing system for Custom Kits.

• Prepared orders and contracts for customers and sales agents.

•Extensive correlating with engineers, sales agents and managers.

•Managed incoming and outgoing shipping of Custom Kits.

•All secretarial and administrative office duties.

Secretary to the President – Texas Fort Worth Mission Feb 2010 – Aug 2011

•All office duties including office machines, correspondence, ordering, arranging travel.

•Prepared and maintained all personnel files as well as training and reference manuals.

•Calendared and scheduled meetings, conferences, and catering.

• Maintained confidentiality

•Published and arranged for printing and distribution of a six-week newsletter.

Customer Service Pharmacy Tech – CVS Pharmacy Mar 2009 – June 2009

•Checked in and out customer prescriptions.

•Stocked inventory.

•Entered RX data and filled medications, with high importance on detail accuracy.

Office Assistant – Paul Young Jenson Financial Services Sep 2004 – June 2009

•Answered phones, faxes and emails.

•Entered data. Calculated, printed and delivered payroll checks.

•Organized and filed monthly and year-end documents.

Education

Certificate of Medical Transcription – College of Southern Nevada

•Graduated Phi Theta Kappa

Diploma – Olympus High School, Salt Lake City, Utah.

References

Wright J Thurston – 801-***-**** Colleen Hutchinson – 702-***-****

Rita Ortiz – 702-***-**** Judee Huffington – 801-***-****

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