Customer Service Office

Elizabeth A. Ford

*** *. *******, #*** ? San Antonio, TX 78214 ? ************@*****.***

210-***-**** (main) ? 210-***-**** (alternate)

Focused, challenge-driven accounting professional with broad experience

in customer service, billing, and financial services

PROFESSIONAL SKILLS & QUALIFICATIONS

. 65 WPM typing, 8,000 KSPH 10-Key Touch

. Proficient in entire Microsoft Office suite

. Experience with Peachtree and QuickBooks

. Exceptional customer service skills

. Balancing and servicing multimillion-dollar accounts

. Account investigations

. Administrative support

RECENT WORK EXPERIENCE

Customer Service (temporary assignments) San Antonio,

Texas

MMC - Xerox September 2013 -

December 2013

CSG - Culture Service Growth February 2013

- June 2013

Harland-Clarke May 2012 -

November 2012

Frontier Communication February 2012 -

April 2012

. Provided inbound call services for federal benefits recipients,

insurance agency partners, and bank clients

. Received multiple award recognitions and A+ ratings for quality and

assurance

. Maintained confidential information, including social security

numbers, bank accounts, and lien information

. Resolved billing issues, investigating transactions for potential

fraud

. Cross-sold new services to current customers during service

transactions

Cleaning Ideas Corporation September

2011 - January 2012

Sales Clerk San

Antonio, Texas

. Assisted customers purchasing cleaning products in store

. Balanced daily cash, checks, credit card, and store charge

transactions

. Prepared bank deposit slips for the store's daily and weekly customer

purchases

Ascension Public Relations (Contract Work) December 2008

- April 2009

Freelance Accountant Irving, Texas

. Organized receipts exceeding $250,000 yearly for individually owned

communication business

. Copied, sorted, and balanced records for tax purposes

Examination Management Services Inc. May 2008 -

November 2008

Accounts Receivable Analyst Irving, Texas

. Balanced insurance accounts for customers

. Monitored and reported all financial information regarding any

discrepancies in accounts

McKesson Pharmaceutical, Inc. June 2004 -

November 2007

Senior Account Administrator Carrollton,

Texas

. Balanced pharmaceutical accounts for customers

. Informed customers regarding contract price changes and their current

and past due balances

EDUCATION

San Antonio College - Business Office Technology Application Certificate

March 2011

MS Office Suite 2007 with emphasis on Word, Excel, Outlook, and PowerPoint

El Centro Community College -

December 1990

Completed courses to become a Legal Assistant for Dallas County

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