Customer Service Manager
Resume:
Manpreet Dhaliwal
#***-****, ********* **** **** Edmonton, AB T6L 5K7 Ph:780-***-****; E-mail:
********.**********@*****.***
April 23, 2015
Dear Hiring Manager:
I am delighted to see the job opening of Disability Management Associate. With my nursing
background and more than 2 years of combined Management and Administrative experience, I think
my expertise and qualifications makes me a very suitable candidate for this position.
My resume establishes my relevant knowledge and other qualities. I am comfortable in data
collection for records, follow-up and manage physicians’ dictations, to maintain professional and
friendly interactions with patients and maintain all office supplies I have ability to coordinate and
resolve issues concerning the patients and team members. I am a great team player and have
outstanding customer service skills. I am diligent, responsible and can work effectively
independently or in team environment.
I am sure that my skills and knowledge will be an asset to your clinic. I look forward
to meet with you for an interview at your discretion and can be contacted at
Sincerely,
Manpreet Dhaliwal
Manpreet Dhaliwal
#404-2624, Millwoods road East Edmonton, AB T6L 5K7 Ph:780-***-****; E-mail:
********.**********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
• Post Basic Nursing Practice Hospice Palliative care and Gerontological nursing
• B.sc Nursing four Year Degree programme
• Quality and safety conscious - First Aid/CPR certification
• Proficient in computer skills-Microsoft Office (Word, Excel, PowerPoint)
• Strong knowledge and experience collecting information and prepare reports or case
histories, Assess client's needs;
• Excellent verbal and written communication skills developed through years of
education, training, and work experience;
• Demonstrated comprehensive skills in assessment, planning, implementing and
evaluating the health care plans for patients with cardiac conditions, mental health
issues and health issues in geriatric population
• Proven record of reliability as a coordinator and supervisor in customer services
WORK EXPERIENCE
Health Care Aide, Alberta Health Services
Edmonton, AB October 2014- till
present
• Provide health care aide to patients when it is required
• Ensure a high level of professionalism to ensure a high comfort and satisfaction level among
patients
• Coordinate with the various health care team members to ensure efficient team productivity
Human Resource Manager: Ryley Cold Beer and Spirits
Ryley, Alberta. August 2013-
September2014
• Maintained sales accounts by updating the purchasing information
• Processed payments and reviewed records
Manpreet Dhaliwal
#404-2624, Millwoods road East Edmonton, AB T6L 5K7 Ph:780-***-****; E-mail:
********.**********@*****.***
• Managed all kinds of transactions cash, credit and debt
• Supervised 4-5emloyees
Supervisor/Finance and Accounting: Nothing Fancy
Ryley, Alberta. July 2013-
April 2014
• Reviewed all major deliverables to ensure quality standards and client expectations are met
• Provided customer service and ensured that client issues are dealt with in an efficient
manner.
• Delivered excellent customer service and developed rapport while dealing with various
Queries.
Sales Coordinator, Pita Pit South Common,
Edmonton, Alberta. March 2013-
June2013
• Ensured the accurate and quick delivery of food
• Provided customer services
• Managed the cash and debit transactions
• Oriented the customers regarding the special promotional events
Clinical Instructor, Saraswati Nursing Institute,
Punjab, India. October 2011-
June 2012
• Demonstrated basic procedures to student nurses
• Prepared Nursing Care plans
• Provided customer service and administrative support by managing the help desk
EDUCATION
Manpreet Dhaliwal
#404-2624, Millwoods road East Edmonton, AB T6L 5K7 Ph:780-***-****; E-mail:
********.**********@*****.***
• Grant Mac Ewan University, Edmonton Alberta, Canada
June 2013
Certification: Post Basic Nursing Practice Hospice Palliative care and Gerontological
nursing.
• Guru Nanak College Of Nursing, Punjab, India.
B.Sc Nursing: Four years degree program.
September 2011
TRAINING AND CERTIFICATES
• Alberta Class 5 Driving Licence
• First Aid/CPR
• French A1
PROFESSIONAL MEMBERSHIP
• Trained Nurses Association Of India (TNAI): Lifetime Membership
• Alberta Hospice Palliative Care Association: Active Member
REFERENCES: Available on request.
Contact this candidate