Customer Service Management

Objective

My objective is to be an asset to any company that I am involved with from

development of strategic plans to process development and deployment.

Experience

McKay Transcold: Lead Scheduler & Planner 06/14 -10/14

My Responsibilities included monitoring of our core project of 72

refrigerated rail cars and planning the unloading and distribution of

products from those cars to our customers. Maintaining customer

communication in Lean Logistics, eTyson, Meijervendornet, Sysco Manhattan

and via email or phone to assure our customers of the status of their

merchandise and the timeliness of their deliveries and pickups at various

shippers on the west coast and in the Midwest. Communication with our

partner docks as to timing of inbound shipments and the planning of preload

trailers to maximize underutilized time to minimize driver wait time.

Finding and signing up new carriers and performing check calls to track

carrier trucks from point A to B.

. Interacted with customers and vendors on a daily basis

. Freight brokerage negotiation

. Primary customer contact for all rail issues

Maximum Graphics: Manager of Logistics Operatons 08/08 - 05/14

My Responsibilities included shipping/receiving management as well as

dispatching of in house transportation staff and outside carriers. Building

and maintaining an inventory system and fulfillment program, utilizing

proprietary tools such as the pro-mail inventory system and CGX's stream

line ordering platform. Developing fulfillment strategies with a continuous

process improvement mindset in a lean environment, such as inventory stock

levels based on replenishment timetables and warehouse layout planning,

communicating with vendors and analyzing inventory velocity. Created in-

house forklift safety training program, with a zero accidents in my last

two years. Provided job cost analysis and P&L management to assure

individual job and overall company profitability.

. 2010 Employee of the Year

. Lead continuous improvement program

. Worked closely with sales team to onboard new clients and sell

additional services

ConAgra Foods Inc. Shakopee IMC: Shipping Cordinator 11/06 - 05/08

My responsibilities included maintaining building and product security,

data entry, customer service, and dispatching truck drivers to perform

multiple tasks and lift truck drivers to perform such as loading and

unloading of trucks. I was also responsible for the maintenance of our

fleet database and monitoring the wear and tear on the company's equipment

as well as, data entry into other vendors system like Targets Partners On-

line.

. Managed Forklift maintenance cost and frequency

. Managed lot drivers and trailer placement

OfficeMax Inc.: Logistics Supervisor 10/00 - 11/06

My responsibilities included inventory control, as well as loss prevention

and management of the staff. I personally was responsible for receiving

freight and processing vendor returns for damaged or defective merchandise.

I was also responsible for the opening and closing the store and

maintaining best-set standards in merchandising and signing the store.

. Opened multiple stores

. Lead Loss Prevention program execution.

. Opened multiple store and was loaned out to other stores to train

staff and manage merchandising, layouts, and planogram

Worley Warehousing Inc.: Maintenance & Sanitation Lead 05/03 - 08/04

I was responsible for the Upkeep and Appearance, of three facilities and

assuring their compliance with AIB and OSHA standards. I also was

responsible for the companies S.T.I.N.G. Program our Facility was the first

location in the company to go over 1 Month, 100 Days and 6 Months without

an incident.

. Lead Safety Program

. Scored Exemplary on AIB audits

. Lead continuous improvement and ergonomics program

Education

Shakopee Senior High School Graduated 06/2000

Completed Cisco Network academies program

Skills

Lead diverse small and large teams on a daily basis and in large projects

Proficient in Mac OS X and Microsoft Windows

Proficient in Adobe Suite CS3, Microsoft Office, SAP, Citrix, Target's POL

System, Red Prairie WMS,PSI, Ch Robinson's Navisphere, Retalix, OneNetwork,

eTyson, daVinci mms, LeanLogistics, and Meijervendornet. Sysco Manhattan

Inventory and transportation analysis

Customer service and sales support

Leadership Development

Merchandising

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