Support Engineer

***A *th St. ( Secaucus, NJ ***** ( Home: 201-***-**** ( Cell: 201-707-

**** ( US Citizen ( **********@*******.***

EXECUTIVE SUMMARY

An IT Professional with experience in Financial Services Industry, in

client/server application integration and deployment, FIX/Canonical API

protocol area connectivity, certification, troubleshooting and testing

(options, equity, futures, Algos), new FIX client/Broker in UAT and

production.

Strong problem solving and hands-on troubleshooting skills.

Self-motivated team player with excellent verbal and written communication

skills.

Ability to multitask and work under pressure, and learn new technologies fast.

KEY TECHNICAL SKILLS

Financial Information eXchange Protocol TCP/IP, PPP, FTP, TELNET, VPN, S

(FIX), Algorithmic Trading Definition Tunnel

Language (ATDL), Tradescope, FIX

Trader, Salesforce ticket system, Unix,

Linux, Remedy, JIRA, Appia FIX Engine

PROFESSIONAL EXPERIENCE

Bank Of America / Merrill Lynch, New York, NY

08/2013 -01/2015

FIX Implementation & FIX Certification \ consulting

? Communicate and coordinate very closely with the sales team, clients, IT,

and third party clients /vendors to establish

strong relationships and deliver the highest level of service.

? Provide status updates, proper escalations & reporting to management &

business.

? Successfully completed migration project. Analyzed current routing, client

specific rules and common rules.

Implemented into new platform.

? Administrating FIX connectivity, testing, certification and coordinating the

move into the production environment.

? Provide support for Clients/Internal traders trading all buy side and sell

side for equities via FIX and various Trading

Applications.

? Responsibility for onboarding external clients on our own in-house systems,

as well as many Vendor/Client trading

systems that trade with BAML via FIX, Trading Screen, Bloomberg (EMSX),

Fidessa, Autex, Portware,Ullink, Charles

River etc.

? Set-up and manage all electronic client/vendor set-ups from Network

Connectivity, FIX sessions, order routing config

for Equity DMA/Algorithmic trading, Drop copy, FIX Allocations, Fixed Income,

Option DMA/Algo and Worked

Order flow from UAT and production.

( Responsible for providing level II support for algorithmic trading, program

trading, FIX connectivity, Market

making, and exchange destinations,

( Client connectivity, new client on boarding connectivity process, and

certification testing.

( Analyzing FIX logs files in UNIX system

( Understand routing rules for client/vendor both domestic and international

trading.

Instinet, New York, NY

01/2013 -06/2013

FIX Implementation specialist

? Worked very closely with the sales and traders team.

? Provide support for Clients/Internal traders trading all buy side and sell

side for equities via FIX and various Trading

Applications.

? Responsibility for onboarding external clients on our own in-house systems,

as well as many Vendor/Client trading

systems that trade with Instinet via FIX, Trading Screen, Bloomberg (EMSX),

Fidessa, Autex, Portware,Ullink, Charles

River etc.

? Set-up and manage all electronic client set-ups from Network Connectivity,

FIX sessions, order routing config for Equity

DMA/Algo, Drop copy, and FIX Allocations.

( Equities trading floor support in production and Monitor trades by using in

house Order Management Systems (OMS)

( Responsible for providing level II support for algorithmic trading, program

trading, FIX connectivity,

Market making, and exchange destinations,

( Client connectivity, new client on boarding connectivity process, and

certification testing.

( Analyzing FIX logs files in UNIX system

Tethys Technology, New York, NY

08/2011-08/2012

Trade Support & FIX Certification

? Liaise with Application Developers to find resolutions reported software

problems and to ensure that change

requests are managed effectively

? Install and configure software platform to client specifications

? Support roll-outs and upgrades of our advanced financial trading system

? Responsible for providing level I and II support for DMA/Algo, F&O and FIX

connectivity and certification testing

( DMA, Equities, Futures, Options )

? Provide the highest level of customer satisfaction

? Liaise with QA issues, new functionality, bug fixes in UAT environment.

Also, OMS/EMS end to end testing in

QA by the new release.

? Perform daily business and application support.

Portware, New York, NY

04/2008- 12/2010

FIX Certification Engineer

? Client / Broker connectivity, new client on boarding connectivity process,

and global certification testing ( Cash, DMA,

Equities, Futures, Options, Pre-Trade, FX, Portfolio, Pair, and Etcs )

? Administrating FIX connectivity, testing, certification and coordinating the

move into the production environment.

? Build ATDL Algos for Brokers base on FIX specification.

? Responsible for providing level II support for algorithmic trading, program

trading, and FIX connectivity

NYFIX, New York, NY

12/2006 - 11/2007

Connectivity Engineer

? Administrating FIX connectivity, testing, certification and coordinating the

move into the production environment.

? Responsible for providing level II support for FIX connectivity, Market

making, and exchange destinations.

? Responsible for modifying access control list on 2600 and 2800 cisco

routers.

? Used Tradescope application to troubleshoot FIX sessions in test and

production environment.

? Used Salesforce application ticketing system to update FIX issues.

? Understand buy side / sell side FIX connectivity.

? Use FIX trader order management system for FIX certification.

( New client on boarding connectivity process and certification testing.

NYMEX, New York

Senior FIX Analyst \ Consulting

02/2006-11/2006

Primarily responsible for providing level two support, research, and

resolution of technology questions related to FIX services provided via the

client's Application Program Interfaces (APIs)

Administrating FIX connectivity, testing, and certification and coordinating

the move into the client's production environment for customers of all APIs.

Respond to customer inquiries from users who are experiencing FIX problems or

who need assistance implementing or using a particular client front-end

application

Explain software errors to computer programmers and recommend changes to

programs

Responsibilities analysis, testing and implementation on new client

connection. Test plan creation for Client/Server and Web based application

using VeriFIX and CertiFIX.

Performed testing of FIX functionality by using electronic trading tools

(VeriFIX and CertiFIX) applications.

Ability to understand client trading/technical issues and diligently

troubleshoot reported issues.

Bear Stearns, Whippany, NJ (Vice-President)

01/2000 - 12/2003

Setup, troubleshoot and test (options/equity), new external/internal FIX

client/ECN in development and production.

Coordinating testing procedures with order room and client.

Responsible for troubleshooting FIX issues in production.

Configured FIX protocol trading process by defining, managing, and promoting

in production, which required by client.

Extensive experience in working directly with application developers and

customers to define there needs and produce quality solutions on time.

Created and implemented marimba application packages for in house and external

deployment.

Responsible for clearnet configuration in integration and production.

Coordinating the installation of software deliveries with the Quality

Assurance Team, testing installation procedures and preparing releases for

production.

Implement software for 98, NT, and 2000 client/server environment.

Responsible for third party software and provide overall direction for

infrastructure, firewall, security, router, and Windows NT/2003 servers.

Work closely with quality assurance, development, infrastructure groups, and

operations.

Lucent-Technologies, Warren, NJ

Client/Server Application Integration and Deployment (Consulting)

02/1995 - 08/1999

Conduct meeting with top management and/or prospective clients on the planning

of information for customized software package.

Install customized program(s) for clients and train end users.

Develop guidelines for developers to prevent conflicts in the application.

Test suites of applications on selected platforms or recommend a platform

Test and Certify applications on multiple configurations

Provided tier 3 technical support

Responsible for maintenance, administration, Upgrade, and support of WindowsNT

environment.

Responsible for the backup and recovery of all network data.

Perform Maintenance, upgrade, configuration of WindowsNT file server.

EDUCATION B.S. Electrical Engineering, New York Institute of Technology,

New York, NY

PERSONAL US Citizen and Married

References Available Upon Request

Contact this candidate