Customer Service Manager

Hetal Patel

*** ********* ***** ** ******* TX ***73

832-***-****

********@*****.***

OBJECTIVE

To obtain a challenging position where my experience and knowledge can

be utilized with potential of professional growth.

EDUCATION

Bachelor of Science in Biology, December 2010

The Richard Stockton College of New Jersey, Pomona, NJ

PROFESSIONAL EXPERIENCE

Lab Technician

GSE Lining Technology, TX January 2012- Feb 2013, May 2014 to Oct 2014

. Performed physical and visual testing on geomembranes samples

following ASTM test methods and various laboratory Standard Operation

Procedures (SOPs). Perform QA/QC on all geomembranes samples before

final approval.

. Various tests were performed such as Instron for Breaking

Strength, yield strength, thickness, asperity height, tear resistance,

density, Puncture resistance, carbon black content, carbon dispersion

and oxidative induction time.

Housekeeping Assistant Manager Marriott Hotel, TX June 2011- January 2012

Supervise 30+ employees, order hotel supply for rooms, scheduling, inspect

guest rooms, and update computer system for rooms and payroll.

Housekeeping Assistant Manager Resorts Hotel and Casino, NJ August 2005-

December 2010

Provide excellent customer service, Handle customer complaints and resolve

the problems.

Supervise 100+ employees, order hotel supply for rooms, scheduling, inspect

guest rooms, and update computer system for rooms and payroll.

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, and

cloud lab system

LANGUAGE SKILLS

Fluent in English, Gujarati, Hindi

REFERENCE

Available upon request.

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