Customer Service Sales

Lloyd J. Bonner

**** ***** **

Huntsville, AL ***06 US

Mobile: 256-***-****

Email: *****.**********@*****.***

A results-driven p r o f e s s i o n a l w i t h k n o w l e d g e a n d e x p e r i e n c e i n m a t e r i e l

management and armament, sales, customer service, studio design, Structure,

and Auto CAD.

• Diverse experience in Material Management and Maintenance, Sales, and Customer Service .

• Proven ability to communicate effectively with diverse professionals, commercial

organizations, government/military staff, colleagues, managers and customers.

• Dedicated professional with high degree of dependability, currently holding Secret

Clearance

PROFESSIONAL EXPERIENCE

US Army Reserve November 2012 –

Present

Platoon Leader - US Army Reserve, Forrest Park, Georgia

Plans and directs the activities of Army units and organizations engaged in one or more of the

following activities:

• Materiel management and maintenance of armament, tank and ground mobility equipment,

wheeled and general purpose vehicles, ground support materiel, and other mechanical

equipment and associated non-mechanical equipment except for medical, aerial delivery, and

cryptographic materiel..

• Materiel management and maintenance of missile/electronic systems materiel including

missile rounds and associated guidance launching, handling and test equipment; command

and control systems; directed energy systems; and logistics space systems; and test

measurement, and diagnostic equipment (TMDE).

• Materiel management and maintenance of conventional and nuclear munitions and warheads,

and associated maintenance, test and handling equipment.

• Advises the commander on logistical matters and the unit capability to perform its mission.

Performs in a variety of positions related to materiel management involving activities such as

organizational, direct, and general support maintenance, production control, calibration, repair

parts supply, quality assurance/quality control, (QA/QC), technical assistance, coordination,

training and research and development. Responsible for logistical training in coordination with

the S3 or G3. Maintains necessary liaison concerning logistical activities.

Sales Advisor – Drivetime Auto Sales, Huntsville, Alabama October 2012 –

March 2015

• Duties are to work in an environment built on open friendly relationships, spend time on the

phone, answering questions and educating qualified customers regarding options for

purchasing a car.

• Interact with customers in person, making them feel comfortable, working out financing and

options for down payments and monthly payments.

• Sell cars, and accomplish this goal by providing outstanding customer service

Lloyd J. Bonner PAGE 2

US Army Reserves July 2012 – October 2012

Second Lieutenant /Gold Bar Recruiter (GDR), Huntsville, Alabama

• Assisted the Battalion Recruiting Operations Officer in recruiting activities which increase officer

production for Cadet Command and the Army Reserve.

• Maintained contact with local Army Reserve units, advised prospects on benefits associated with

contracting as an Army Reserve Dedicated Scholarship Cadet and/or as a Simultaneous Membership

Program Cadet.

• Advised senior ROTC Cadets on current incentives associated with Army Reserve officership.

• Assisted with reception operations for all new Cadets.

• Visited service members at the local military reserve units (Guard and Reserve) and informing RC

Soldiers and Leaders of the benefits associated with Army ROTC.

• Increased the awareness of educators regarding the Army Reserve and ROTC at local high schools

and other learning institutions.

• Performed as subject matter experts on USAR Dedicated and Guaranteed Reserve Forces

Scholarship (GRFD) opportunities, the benefits of the Simultaneous Membership Program (SMP),

Montgomery GI Bill and other benefits.

• Advised senior Cadets on the incentives/benefits of selecting Army Reserve duty throughout the

annual accessions and branching process.

• Assisted Cadets in finding SMP and Lieutenant positions in Army Reserve units.

Enterprise Holding Incorporated October 2009 – March 2012

Customer Service Representative, Huntsville, Alabama

• Provided a high level of customer service by assisting both internal and external customers,

primarily face-to-face, supporting their branch and rental needs.

• Provided administrative support, service customers, and act as a rental back-up in a large home city

branch or airport location.

• Received incoming calls regarding reservations, rate quotes, general questions and answers. Provided

information and resolution for customers, other branches, insurance companies, dealerships, repair

shops and other vendors

• Managed outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provided

a high level of customer service by assisting customers and assessing their rental needs in person and

over the phone.

• Assessed condition of rental upon return.

• Effectively marketed the company while picking up customers and/or dropping off customer in a safe

and courteous manner and assisting customers as needed. Understood and communicated rental terms

and conditions, vehicle features and other services. Sold optional protection products, upgrades, fuel

options and other additional equipment.

• Assessed vehicle maintenance and notified management

School of Architecture Library, Florida A&M University May 2006 – July 2008

Office Assistant, Tallahassee Florida

• Assisted the librarian checking books in and out, sorting books, sorting archives, duplicate journal,

slides, and binding journals.

• Ran library operations when the librarian was away and trained new student workers.

Lloyd J. Bonner PAGE 3

EDUCATION

Florida A&M University, Architecture Studies, 2008

Hayfield Secondary School with Advance Studies Diploma and Governor’s Seal of Excellence

Computer Skills

Auto CAD

Arc GIS

Adobe Photo Shop

Adobe Illustrator

Microsoft Office

Affiliations

Omega Psi Phi Fraternity, Inc – Member

National Society of Pershing Rifles, Inc – Commanding Officer

References

Mr. Donald Outland Alabama A&M University Professor 256-***-****

LTC (Ret.) Richard Ruffin Alabama A&M University Cadre ROTC 256-***-****

Mr. Derek Hill Drivetime Auto Sales General Manager 770-***-****

Mr. Willie Smith Enterprise Branch Manager 561-***-****

Contact this candidate