Customer Service Sales
Resume:
FRANCISCA PAZ VILLEGAS
**** ** ***** ***. ******, Florida 33178
Mobile: 786-***-**** / E-mail: ******@*****.*** (preferred)
PROFILE: Self-driven, results-oriented, with great organizational
skills. A character that is trustworthy, responsible with a
great capacity and enthusiasm to perform any task at hand,
ability to successfully multitask and a consistently positive
attitude. Clear, straightforward, learns quickly, pays attention
to detail, thinks creatively, has strong leadership
capabilities. Excellent organization and time management
skills, great communication and interpersonal skills, able to
work independently using good business judgment.
PROFESSIONAL HISTORY:
2015 January-April H&R Block Weston, Florida
Receptionist CSP (Client Service Professional)
. Greet clients and visitors with positive attitude
. Answer incoming calls and direct inquiries on multi-line
phone system
. Coordinate and schedule appointments
. Provide extensive one-on-one Customer service\ Performed
clerical duties such as sorting mail, filing and typing
. Operate a variety of general office equipment
2014 - Present Express Outlet Factory Miami, Florida
Sales Associate
. Responsibly and carefully perform cashier responsibilities
. Provide Sales Support
. Provide Customer service
. Keep work environment clean and organized according to
company standards
2014 - 2014 Charlotte Russe Miami, Florida
Sales Associate
. Helped customers locate merchandise or find suitable
alternatives.
. Cashier
. Customer service
. Effectively communicated with managers regarding customer
concerns and employee matters
. Assist help in the department of shoes
2013 - 2014 LAYALI MEDITERRANEAN RESTAURANT Miami, Florida
Hostess
. Greeted customers with a positive demeanor
. Maintained an enthusiastic and upbeat personality to
properly represent the restaurant
2013 - 2013 A'GACI Miami, Florida
Sales Associate
. Fashion Consultant.
. Provided sales support
. Managed overall store operations without supervision,
enabling manager to focus efforts on sales and service
2011 - 2012 LATIN TELECOM TRADE, INC Miami, Florida
Administrative Assistant
. Managed overall office procedures (Duties included but were
not limited to filing, phone operator, provided customer
service)
. Coordinated and scheduled meetings
. Managed billing (Import and Export)
. Maintained calendar of activities
COMMUNITY SERVICE:
2010 - 2014 STUDENT ATHLETIC TRAINER Miami, Florida
Head student athletic trainer
. Provided medical assistance to athletes
. Assist them in house High School as well as away games
2012 - 2012 IRONMAN Miami, Florida
Volunteer
. Handled medals to athletes
. Supported athletes by providing medical aid
EDUCATION:
2014 to present Miami-Dade college Miami, Florida
Major in pre-nursing
2010-2014 RONALD W. REAGAN SENIOR HIGH Miami, Florida
Graduated High School
COMPUTER SKILLS:
. Proficient in Windows XP, Office 2007/2010 (Word, Excel,
PowerPoint),
. Proficient in Adobe and Photoshop
. Proficient in Social Media (Facebook, Instagram, Twitter),
LANGUAGE ABILITIES:
. Fluent in English
. Conversational Spanish
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