Customer Service High School

D eston O. Holland

**** ******** ***** ****, ** *7449 Cell: 318-***-****

Email: ***********@**********.***

Objective

To obtain a rewarding position in a customer oriented organization that allows me to utilize my

personal and professional skills, within the company, that will lead to a permanent career.

Experience

Loan Documentation Specialist (temp)

January 2015-April 2015, Stewart Lenders Services, Houston, TX

• Recover and notate bankruptcy foreclosure documents

• Researching and combining loan information

Customer Service Account Representative

August 2014-December 2014, LTD Financial Services, Houston, TX

• Deal with customers diligently, courteously, and professionally while collecting payments

• Maintain and update record of customers from whom collections are made

Senior Operation Specialist (Chain of Title)

September 2012-August 2014, JPMorgan Chase, Monroe, La

• Creation and validation of assignments of mortgage as required. Responsibilities include

review of imaging and other source systems to determine necessary authorization to

complete assignments.

• Ensure completed assignments are signed, witnessed, notarized under dual control, and

submitted for Quality review.

Engagement Specialist

September 2011- August 2012, Accent Marketing, Monroe, La

• Interface with customers via inbound or outbound calls or the Internet for the purpose of

resolving customer issues with products or services while practicing superior customer

service ensuring all avenues for solving the customer’s issues in which are evaluated

File Intake Operation Specialist

November 2010 – November 2011, JPMorgan Chase, Monroe, LA

• Goal is to process every file that has been received daily

• Responsible for scanning documents that are being shipped to the next department and

team

Team Lead/Trainer

August 2009 – December 2010,Subway, Monroe, LA

• Duties include preparing sandwiches to customer specifications

• Operate cash register, credit card machine and maintain a balanced cash drawer

Education

Ouachita Parish High School, Monroe, LA Received Diploma May 2009

Louisiana Delta Community College CMS Certification, March 2010

Proficient in Windows XP, MS Word, Excel, Vision, and PowerPoint

Strong aptitude and willingness to learn new technologies and new assignments

REFERENCES AVAILABLE UPON REQUEST

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