Customer service

Dione Muasau

Downey, CA *****

**********@*****.***

Objective:

To utilize my skills to the best of my ability and to potentially advance in the company.

Employment:

[02/13/06-07/28/14] [Holman Distribution] [Ontario, CA] 909-***-****

CSR-Customer Service Representative/Shipping & Receiving Window clerk]

• Collaborates with warehouse supervisors to ensure smooth work flow and efficient organization

operations, etc.

• Works with the yard hostler at the beginning of every shift to set up containers/trailers backed into

doors for the shift, as well as keeping up with what containers have been dropped in the yard to

ensure all inbound are FIFO (first in first out)

• Communicates with both warehouse employees and incoming/outgoing drivers

• Prepares paperwork in the SAP system for all drivers

• Answers incoming phone calls and directing them to the appropriate person

• Trouble-shoots and corrects outbound orders, should there be any issues

• Makes phone calls to corporate regarding any orders with specific instructions, if needed

• Takes calls from different carriers to schedule the first available appointment

• Keeps up with company emails on a daily basis, because 90% of the work is communicated via

email.

• Conducts training with individuals on the SAP system, as needed.

[02/2000-04/2004] [TRANE] [Rowland, CA]

[Service department assistant/Literature department]

• Answer inbound calls and company emails

• Filed, data entry

• Prepared company literature in binders on specific information requested by salesmen or

customers/carriers

• Took care of mail room and operated company postage machine wide mail via post office.

• Covered Receptionist/front desk

Summary:

I am a very hard worker that is dependable, motivated, works well with others and detailed

oriented with great communication, customer service, and computer skills. I am also computer literate,

typing 70 words per minute with experience using SAP, Microsoft Outlook, Word, and Excel.

Education:

Class of 2000 - Los Altos High School, Hacienda Heights, CA - High School Diploma

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