Customer Service Supply Chain

RAHMA FERDOUS 905-***-****

** ******* ********, ********, **, L6Y 4J9

*****.*******@*****.***

HIGHLIGHTS OF QUALIFICATION

. 8 years solid experience in a service industry to provide service to

public

. Excellent computer skills including Microsoft Office 2010 and Internet

applications

. Exceptional document processing skills in a fast paced office

environment

. Superior verbal, written, and intercultural communication skills

. Fluent in Bengali and English, with a working knowledge of Hindi

. Skilled in listening with empathy, assessing and reaching to clients'

needs

. Solid knowledge of Database Management and other general office

procedures

. Proven skills in designing PowerPoint presentations and promotional

materials

. Operated office equipment including photocopier, printers, scanners and

fax machines

. Able to respond variety of inquiries and offer assistance to the public

. Dependable hard worker with excellent time management abilities

. Experience in sourcing, negotiation and execution of PO for smooth

operation

. Highly competent for review the documents and tracking material flow

. Experienced on events scheduling and meeting with multiple stakeholders

. Manage both inbound and outbound calls in regards to inquiries from

consumers and trade partners such as confirming/changing delivery,

delivery issues and product inquiry

. Detail oriented and able to handle multiple tasks with prioritize the

work

. Adapt well in a new environment and meeting hard challenges in

profession

. Critical Thinker and strong analytical skills with specific attention

to detail

PROFESSIONAL DEVELOPMENT

. Supply Chain and logistics certification

. CIFFA certified

. Able to work with UFOS System

. Office Procedure, Customer service and Sales

. Business communication

. Introduction to logistics and Transportation

. Introduction to Operation management

. MS office (Excel, MS word, Power point, Outlook)

. International Transportation and Trade

. Customs Administration and procedures

. Sourcing and purchasing

. Security, Compliance and loss prevention

. Negotiation and supplier management

EDUCATION

. Supply Chain and Logistics Diploma, TriOs College, Brampton, ON

. Master of Science, Applied Chemistry & Chemical Technology, University

of Dhaka,

. Bachelor of Science, University of Toronto (Comparative Study)

WORK EXPERIENCE

Packaging Technician and Inspection

Patheon Inc Mississauga, ON (Pharmaceutical) Jul 2012 -

Sep 2013

. Operate production equipment in Primary and Secondary areas, according

to GMPs, SOPs, and safety requirements

. Participate in all line changeover activities including equipment

changes

. Prepare and complete all documentation applicable to production

- Clean equipment, rooms and general areas for production use.

. In process inspection for compliance

Packaging Technician

Sanofi Pasteur, North York, (Bio Pharma)

June 11- Dec 2011

. Operates production equipment to package injectable products in

compliance with cGMPs, SOPs guidelines

. Perform all packaging support functions such as preparation of

equipment and packaging components to be used in support of/or

packaging of the product

. Monitor the packaging floor and record temperature and relative

humidity in log book.

. Completes accurate and timely documentation to comply with GMP

regulations

. Performed cleaning room and equipment with SOP and establish GMP.

Product Management and Development Executive

The ACME Laboratories Ltd. (ISO 9001) Feb 1998 -

Aug 2005

. Review of the document

. Preparation of informative folder for particular product and gift

selection for customer

. Preparation of Literature and training folder for Doctors

. Trained the field force to provide detail information of the product

to the customer

. Arrange Seminar and symposium

. Annual Product Review (APR) and Report writing

. Handling of customer complain

. Interacted with customers and Supplier on a constant basis

. Update new vendors on the electronic system

Others Social Activities:

. Volunteer in Morton way public school.

Contact this candidate