Customer Service Sales

Donna-Jo Graham

* ****** ****** *****, ********, ON, L8M 2L2

289-***-**** ***.*******@*****.***

OBJECTIVE

To secure a full-time or part-time employment opportunity where I can

utilize my customer service and sales experience to increase sales and

profit for your organization.

SKILLS SUMMARY

. Outstanding customer service with an eye for attention to detail

. Proactive employee with an excellent work ethic

. Excellent communication and interpersonal skills

. Performs well under pressure either independently or as part of a team

. Proficient in cash register and POS debit/credit machine operation

RELEVANT EXPERIENCE

Kitchen Assistant 2014

Salvation Army, Hamilton, ON

. Greeted customers and assisted them with their purchases

. Organized donated clothing and household items

. Operated cash register and cash, debit and credit transactions

. Prepared food: made sandwiches, shepherd's pie, lasagna, and cold/ hot

salad

. Cleaned facility after food service: cleared trays, put dishes in

dishwasher and sanitized food station

Telemarketer

2013

Weed Man, Hamilton, ON

. Promoted merchandise and services

. Consistently achieved and exceeded daily sales targets and quotas

. Effectively dealt with customers complaints and enquiries

Cashier/Server 2011 - 2012

Tim Horton's, Hamilton, ON

. Greeted and assisted customers

. Prepared food and beverages efficiently and to a high standard

. Consistently maintained a clean and safe workspace

Telemarketer 2010

Xentel DM Inc., Hamilton, ON

. Contacted a high volume of potential donors on behalf of local

charities

. Accurately recorded billing information and received credit card

donations

. Effectively handled multiple calls as generated by the automated

dialing system

TRAINING / CERTIFICATES

Customer Service and AODA Training 2014

Accessibility 360, Hamilton, ON

Standard First Aid and CPR (Level C) Certificate 2014

Canadian Red Cross, Hamilton, ON

Smart Serve & Safe Food Handling Certificate 2014

YWCA, Hamilton, ON

Sir John A. MacDonald Secondary School, Hamilton, ON 2012

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