Support Management

Matthew P. Montesa

*** ***** ********, *********, ********** 92058 310-***-**** ************@*******.***

www.linkedin.com/in/mattmontesa

EDUCATION

DeVry Institute of Technology, Pomona California – 1997 Bachelor of Science, Telecommunications Management

MILITARY SERVICE

California Army National Guard – Tank Commander 2004 – 2011

U.S. Army (Reserve) – Communications Specialist 1991- 1994

U.S. Army Active Duty - Communications Specialist 1988- 1991

Served in the National Guard as a tank/vehicle commander, supervising crew duties and ensuring readiness of

personnel and equipment to support combat operations. Served in the Army Reserves as a member of a

communications platoon, supporting infantry operations. Served on active duty providing mobile FM radio relay and

field telephone communications in support of air defense artillery. Attended U.S. Army 19K M1A1 Armored Vehicle

Crewman course, Signal School 31K Combat Communications course, 11B Infantry Course, and Tank Commander

Certification Course. Possessed SECRET security clearance.

TECHNICAL SKILLS

Software experience –

Windows Server 2003/2008/2012, Active Directory, Novell Netware, VMWare ESX 3.5/Vsphere/Hypervisor, Citrix

Metaframe, Altiris CMS 6.9/7.0/7.1/7.5, Exchange 5.5/2000, IIS 6.0/7.0/8.0, McAfee EPolicy, WinProxy, Backup Exec 8.x,

Netbackup 3.4, ArcServe, Red Hat Linux

Hardware experience

HP and IBM servers, Cisco 5000/5500/6500 Catalyst Series Switches, Cisco 7500 Series Routers, Cabletron SSR 8000/2000

Multirouter, CSU\DSU, NAI Sniffer Distributed/Watch, Network General sniffer, Ciscoworks, Shomiti Surveyor,

Networking experience

LAN/WAN, DHCP/DNS/WINS, Novell NetWare, TCP/IP, VPN, ISDN, Frame Relay, T1/T3 leased line

WORK EXPERIENCE

Kaiser Permanente, Corona, Ca January 2012– March 2015

Consultant Specialist\Engineer

Design, implement, and operationally support 23 server/3 hierarchy, 1000+ site server, 350,000+ client node Symantec

Altiris/CMS and SQL infrastructure. Deliver high availability endpoint management to a world class nationwide health

care network serving millions of health care subscribers. Plan, coordinate and implement Altiris infrastructure hardware

and software upgrades to ensure currency and functionality. Implement DS enterprise wide, managing the transition

from previous imaging solution to Altiris, while supporting end users and making necessary changes to support

business requirements. Manage operational arm post implementation, maintaining the Altiris infrastructure to ensure

functionality, while socializing information and experience as it relates to methodologies used for inventory,

workstation imaging, software delivery, and the technological infrastructure required to supply process efficiencies and

solutions to business partners.

ITS Partners, LLC December 2010 – January 2012

Symantec Consultant/Endpoint Management Team

Provide Altiris consulting services to clients, presenting and communicating product details and best practices for

Symantec Management Platform/Endpoint Management software solutions. Perform Altiris implementations,

designing, installing, configuring and troubleshooting the Symantec Management Platform. Create design,

implementation, process and post engagement documentation. Participate in the sales process doing proof of concept,

product demonstrations, research, and other sales support activities.

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Sony Corporation of America, Culver City, Ca August 2003 –August 2010

Senior Technical Specialist – Sony Pictures Entertainment

Provided administration, analysis and support for enterprise class server infrastructure at Sony Pictures Studios.

Responsible for the support and administration of 400+ Intel based Windows and Netware file/print, and application

servers. Built, configured, and supported file, print and application servers. Responsible for daily maintenance and

upgrading of hardware and software as it pertains to server infrastructure. Managed Remedy ticket queue, maintaining

SLA for Intel Operations Group. Managed print services for SPE maintaining print servers and troubleshooting print

queues. Responsible for VM Ware ESX 3.5 server infrastructure, mainframe connectivity and printing, Citrix Metaframe

environment, backup support via Arcserve, Backup Exec, and Tivoli TSM.

Walt Disney Consumer Products (CS Inc. contract position) February 2002-May 2003

Network Analyst

Responsible for providing infrastructure administration, analysis and support. Supported Active Directory migration,

migrating user accounts and workstations into the AD/E2K environment, and administrating the AD environment post

migration. Built, configured, and supported file, print and application servers. Involved with data center relocation

project, planning and moving 130+ servers to the new data center. Additional duties entailed VPN support, network

and server performance-testing and tuning, and network troubleshooting. Installed NAI GigE Sniffers and Watch

appliances for network for monitoring and troubleshooting. Installed, configured, and utilized StorageCentral SRM

software to monitor and administrate storage resources. Document server and network infrastructure.

Electronic Data Systems May 2000-July 2001

Infrastructure Analyst

Provided network support analyzing and resolving network related issues to ensure uninterrupted connectivity to the

corporate network. Provided networking analysis, design and implementation of networking solutions to meet

customer requirements. Functioned as primary contact for network connectivity, with responsibility for the

maintenance, configuration, and daily operation of the core Cabletron multi-switch/routers, Baystack switches and

hubs, Cisco 2500 series routers and Cat5 cable plant. Worked with several different carriers to configure, test, and

troubleshoot WAN links and router configuration over leased line connections. Performed network account

administration duties on Netware and NT platforms, Exchange 5.5 email administration, Shiva dial-up remote access

administration for 150+ node call center. Provided 3rd level support to help desk personnel when required.

IBM/Chiron (Alternative Resources Corporation contract position) March 1999-March 2000

Telecom/Network Specialist

As part of the Network Services team, provided project and operational support for 3000+ node distributed campus

LAN/WAN and global network. Project support included campus-wide infrastructure upgrade, which entailed the

concurrent decommissioning of the Cat3/hub centric network, and the installation and configuration of a Cat5/switch

centric network. Installed and configured Cisco 5000/5500 series switches where necessary, and performed code

upgrades on Cisco devices where required. Coordinated with cabling, electrical, and general contractors throughout

project cycle, expanding, upgrading, and relocating LAN closets as needed. Operational support included maintaining

connectivity to all 27 network closets on campus. Responsible for network monitoring and troubleshooting using

various network monitoring tools. Maintained departmental web page, updating Visio network diagrams and other

documentation as necessary.

Sybron Dental Specialties, Orange, California December 1996-November 1998

Technical Services Representative

Assigned as primary support representative for Ormco Manufacturing, a division of Sybron Dental Specialties. Provided

network administration and support for 110+ users at manufacturing facility. Responsible for administration of user

accounts, email accounts with MS Exchange Server 4.0/5.0, and administration of remote access. Supported various

CAD/CAM machines/applications, including AutoCad, MathCad, and SolidWorks. Managed network print services

installing, maintaining, troubleshooting and repairing various printer models. Coordinated with cabling contractor

during cable plant upgrade to Cat5, to ensure adherence to corporate standards.

References Available on request

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