Customer Service Management
Resume:
Lorrae S. Jordan
Stone Mountain, GA 30083
Email: ************@*****.***
Cell phone: 202-***-****
SUMMARY:
Management support professional, confident and dependable with expertise in performing a variety of clerical and technical support
functions throughout an organization. A leader with a strong ability to communicate and has an extensive working knowledge of various
financial management systems and general governmental accounting business practices. An analytic problem-solver who adapts in a
challenging and a fast-paced environment.
PROFESSIONAL EXPERIENCE:
DISTRICT DEPARTMENT OF TRANSPORTATION, Washington D.C. 2001 to 2014
Transportation agency of the District of Columbia Government, in the Nation’s Capital
Contract Specialist/Purchaser, (2001-2014)
Advertised and award construction contracts up to $1 million. Purchaser in services in supplies. Assisted in the coordination of the
Snow/Ice Removal Program. Report to the Director of Contracting and Procurement. Provided expertise in Sealed Bids/Competitive Sealed
Proposals, and Federal Contract Negotiation Techniques.
Processed Small Purchases, Electronic Bidding and Large Procurement.
Oversaw bids from contractors; Formulates criteria for evaluation to determine if contractors are in compliance.
Conducted pre-award investigation of contractor’s capability to perform.
Administered of complex goods and services awarded through formal advertisement.
Recommended acceptance or rejection of bids.
Received change modifications; Advise contractors on contracting procedures.
Prepared data and statement of facts for Corporation Counsel; Prepared change order documents for distribution to applicable
departments/divisions.
Endorsed revisions to the statement of work or specifications and decide the type of contract or procurement plan.
Reviewed draft contracts and statement of work for accuracy and procedure compliance
Accounting Clerk, (2000-2001)
Supported the employees of the Department of Public Works (DPW.) Reported to the Director of Procurement
Recorded incoming invoices into tracking log database and updated voucher information.
Distributed financial data and correspondence to several administrations.
Reviewed incoming statements for data integrity.
Researched financial data for accurate report generation.
Utilized District-wide financial accounting systems for contract research.
Recorded incoming travel and reimbursement requests.
Contacted program personnel via Internet, phone, and fax for payment authorizations.
Compliance Technician/Billing Payroll Accountant (1998-2000)
Coded incoming and outgoing document for proper delegation; Verified data entries for data integrity.
Created and distributed memoranda for internal and external entities; Prepared quarterly documentation for supervisory,
branch office distribution.
Generated and tracked check requests using MS Excel spreadsheets; Monitored daily check balance reconciliation books.
Managed general ledger credit/debit accounts using Smart Stream software; Prepared payroll, contractual agreements for
facilities.
EDUCATION:
BS/BM, Business Management University of Phoenix, Crystal City, VA 2009
MBA, Business Management, University of Phoenix, Washington, D.C., 2011
Doctoral Learner, Organizational Leadership, University of Phoenix, Washington, D.C., 2015
PROFESSIONAL DEVELOPMENT / TECHNICAL SKILLS:
World-Class Customer Service, Grammar and Usage, Writing Statements of Work, Cost and P rice Analysis, Advanced Simplified
Acquisition, Competitive Effective Presentation Skills, Professional Program Development and Grant Communication, Microsoft O ffice
Program Applications Suite, Windows, Lotus 123, Peachtree Receiving Processing, CPR First Aid
COMMUNITY AFFILIATIONS:
Victorious Voices, C.E.O. and owner of an empowerment program for teenage girls, 2009 -current
Domestic Violence Shelter Volunteer, Alexandria VA, 2012-2014
Juvenile Detention Center Mentor for girls, Alexandria VA 2012-2014
Shiloh Baptist Church, Alexandria, VA, current
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