Customer Service Manager

Brandi Cross

** ****** ******

Bristol, VA United States 24201

Tel: 423-***-****

Cell: 423-***-****

*************@*****.***

OBJECTIVE

The opportunity to join a growing company that has the need for my managerial, problem

solving and communication skills.

WORK EXPERIENCE

Citi, Gray, TN United States 06/2003 - 02/2005

Customer Service Representative

My duties included; taking inbound customer service call for The Home Depot Credit Services. I

provided excellent customer service by being accurate, friendly and efficient while assisting

customers with account changes, account and billing inquiries, increases in credit lines,

applying credits for late fees or accrued finance charges when deemed necessary.

Friedman's Jewelers, Bristol, VA United States 05/2001 - 06/2003

Assistant Store Partner

My duties included; providing exceptional customer service, sales, merchandizing, training,

scheduling, credit approvals, opening and closing store including maintaining sales reports and

making deposits.

I was promoted from part-time Sales Associate to full-time Third Key, a supervisory role within 2

months of being hired.

I was promoted to Assistant Store Partner 4 months later.

I received several awards for being #1 in sales in our store as well as our district.

Afterthoughts, Bristol, VA United States 08/2000 - 05/2001

Store Manager

My duties included; managing my store and my employees, sales, merchandizing, weekly

inventory, floor moves, interviewing, scheduling, and payrol, opening and closing store including

paperwork and deposits.

I was hired as Assistant Manager and less than 3 months later I was promoted to Store

Manager.

I received an awards for Manager of the Month the first month I was promoted.

While being Store Manager our store received several awards for Top Sales.

HR Block, Bristol, VA United States 01/2002 - 04/2009

Client Service Coordinator

My duties included; opening store, answering phones, scheduling appointments, taking

payments, analyzing and editing tax returns before sending returns to the IRS, filing, issuing

client's refund loan checks, and completing nightly deposits before closings the store.

EDUCATION

National College of Business and Technology Bristol, TN United 2004 - 2005

States

Business Administration Management, GPA: 3.5

John S Battle High School Bristol, VA United States 1997 - 2000

High School Diploma in General Studies

SKILLS

Microsoft Office

Social Media

Windows

Numerous Company Specific Software and POS Systems

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