Customer Service Field

Andrew Agyeman

**** ******** **** ****

Sugar land, Texas, 77479

281-***-**** Home

281-***-**** Mobile

*********@*****.***

Summary:

I possess a broad range of experience supporting and calibrating various equipment and machinery,

including experience in a field service capacity. I have an Associate's of Science Degree from DeVry

University, and proficient with Microsoft Office Suite including Word, Excel, PowerPoint, and

Outlook. I am available immediately for a new employment opportunity.

Professional Experience:

Signal Point Systems, Kennesaw, GA 12/2014 to present

Generator Field Service Technician

Perform repairs and services on all makes and models of generators and engine sets

Troubleshooting equipment and servicing generator components, including alternators,

Wiring safety devices, shutdown switches and battery systems, apply proper inspections,

Apply inspections, failure analysis, diagnosis, amd engine operating, performance tests

GE Healthcare, Houston, TX 04/2014 to 11/2014

Instrumentation Field Technician (contract )

Responsible for the installations, upgrades, and repairs within hospitals, will work in a team

Setting to remove the existing BP Cuff connectors and install GE’s BP Cuff connectors on all

Monitoring devices, industry specific knowledge training

Perform other duties as may be assigned by my manager

Source One/ Alcon Pharmaceutical, Branchburg, NJ 08/2013-09/2013

Field Service Technician (Temp)

To identify and evaluate test equipment, record and review hard copy, electronic calibration

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data, and ensure the calibration records are accurate and maintained in compliance with

regulatory requirements

Determine measurement uncertainties base on calibration and process tolerance, write MTE

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calibration procedures using the manufacturer’s manual or drawing for guidance

FMC Technologies, Houston, TX 04/2011 -03/2013

R&D Lab Technician

Perform preventive maintenance required by FMC Technologies and related product lines,

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which included troubleshooting, repairing, calibrating and certifying equipment is ready to use.

Actively maintained working relationships with technicians to resolve any questions.

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General Electric Sensing, Houston, TX 03/2010 - 04/2011

Calibration Technician (Contractor)

Responsible for calibrating, maintaining, repairing, pneumatic electro/mechanical assembly’s

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pressure vacuum, and mass and other attributes of metrology lab.

Northrop Grumman, Houston, TX 09/2008 - 02/2010

Marine Service Engineer

Responsible for resolving first line customer complaints and invoicing problems, installing,

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repairing, and modifying speed log, radar equipment, heading repeater, ship gyro, and turning

unite.

High Sierra Electronics, Houston, TX 10/2007 - 08/2008

Field Service Technician

Responsible for installation, repairs, calibrations, and maintenance of pressure transducers, rain

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gauges, repeaters, as part of performing environmental studies for the city of Houston and

United States geological survey.

Project Mend, San Antonio, TX 06/2005 - 09/2007

Warehouse Manager

Responsible for customer training, submitting all paperwork in a timely and organized manner,

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maintaining professional relationships with external/internal customers, sales and technicians,

medical equipment and customer service telephone support.

General Dynamics, Houston, TX 04/2000 - 03/2005

Field Service Representative

Responsible for installation, modification and testing to existing site equipment per customer

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specifications using Lucent Technologies and AT&T equipment.

Reported shortages or damages per customer inventory list, ensuring completion of site to

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customer specifications.

Installed CDMA, DSX, IDEN, 66 block and DC power battery; developed proficiency with

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inventory procedures, performed routine maintenance on call radio interface equipment.

Performed service assurance work on all radio interface network elements, interpreted alarm

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conditions on the network, repaired and restored plans to ensure service disruption to

customers.

Used flow charts, diagram and technical manuals for isolating faults and taking corrective

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actions.

Nomo’s Corporation, Sewickley, PA 02/1997 - 03/2000

Biomedical Service Engineer

Responsible for installations, troubleshooting, repairing, calibrating, preventative maintenance,

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and maintaining mimic controller assembly.

Provided administration setup, onsite technical support.

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Provided feedback reports to the appropriate departments.

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Rapiscan Security Products, Hawthorne, CA 01/1993 - 11/1996

Customer Service Engineer

Conducted field installations and calibrations of PC-based X-Ray machines, motors, conveyors

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and metal detectors at airports

Performed upgrades of software, hardware, and trained customers on how to properly operate

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the system.

Submitted field service documentation in a timely manner.

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Education:

Associates of Science in Electronics, DeVry University, Pomona, CA, 1988

Certificate in Avionics Maintenance, Northrop University, Los Angeles, CA, 1991

FCC General Operator License with Radar Endorsement, 1988

A+ Certificate, Houston Community College, Stafford, TX, 1999

TWIC Card, Rigging Overheard Crane License

24-Hour HAZWOPER Training OSHA/ ISO 9001

CPR/ First and Certified/ Health, Safety, and Environment

Knowledge of GMP, FDA regulations

HCA DHP PARALLON Credentialing

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