Customer Service Manager

Melissa Mitchell 734-***-****

** *. **** ******, ******, Michigan 48162 ***************@*****.***

Professional Profile

Ten plus years in the administrative field and customer service is my specialty.

SKILLS

Word2013, Excel2013, PowerPoint2013, and Access2013

Multi Phone Lines

Data Entry (50 WPM)

Education

Administrative Professional Monroe County Community College GPA

3.38

Associate of Science Awards/Scholarships Dean’s List

Professional Accomplishments

Office Manager

Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment.

Praised by management for the quality and timeliness of reports, attention to detail,

exemplary customer service delivery and team-player attitude.

Excellent record in building relationships with people, while gaining their trust and

business.

Successful in a fast-paced environment effectively managing multiple projects and

achieving set goals.

Proficient in WORD2013 and PowerPoint2013

Employment History

Haskell Law Offices, PLLC, October 2014 to current

Ron Bruce & Associates, July 2011 to March 2013

Manheim Auto Auctions, August 1989 to April 1995

*There is a gap in my employment history as I took time off to raise my children.

Activities/Honors

Dean’s list at Monroe County Community College

Treasurer for Boy Scouts of America, Troop 521

Cub Scout Webelo Leader

Girl Scout Leader for 5 years

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