Customer Service Manager
Resume:
Linda Frank
**** ********* ****: 832-***-****
Carson, CA 90745 Work: 936-***-****
Email: *****.*.*****@*****.***
Qualifications Summary
Highly motivated, energetic and resourceful professional that has superior
communications and customer service skills. Strong organizational and
administrative skills with the ability to work in a fast paced environment.
Advanced using the following:
Typing 75 wpm
10-key by touch
People Soft - Oracle
AIS 400
Sun Guard-Naviline
SAP
MMS/Compass
Power Term, Rescue Net
Microsoft Word, Excel, Power Point, Access, Outlook,
Internet Explorer
Fleet Navigator
Lotus Notes
Professional Experience
Texas Department of Transportation - Liberty, TX -12/2012 to Present
Office Manager/Administrative Assistant IV
Duties include:
. Time Keeping/Payroll
. Employee credit card purchase (P-Card) processing
. Enter work performed by work crews on a daily basis, verify that
hours, work locations and material used are correct
. Create/Process Purchase Orders for Roadway Material, Equipment parts
(tires, lights etc.) a for work trucks and office supplies/equipment
. Process all receipts of office supplies, roadway materials, equipment
parts received - Accounts Receivable
. Accounts Payable
. Conduct and Record Safety Meetings
. Process payments to contractors for work performed
. Maintain filing System
. Prepare various documentation using Microsoft Word and Excel
. Order fuel for delivery
. Maintain good communication with work crews, supervisors, surrounding
offices and Office Managers
. Material Charge Out
. Create/Process Equipment Repair Orders
City of Beaumont Texas - Cash Management Dept.- 8/2006 to 12/2012
Delinquent Account/Billing Specialist
Duties include account set-up, monthly billing/collections, installment
payment agreements, credit application processing and research and conflict
resolution for the following:
. Property owner information gathering, preparation of property lien and
filing of property lien at the court house. Process Lien Release once
fees have been paid.(file liens against properties/collections/release
of liens)
. Residential and Commercial Weed/Litter Abatement
. Landfill/Solid Waste for Commercial and Industrial Accounts
. Liquid Waste Disposal for Industrial Accounts
. Demolition billing for Commercial Accounts
. Retiree Insurance Premiums (monthly billing)
. Taxi/Wrecker Permits (annual billing/collections)
. Parade Permits (annual billing/collections)
. Hotel Occupancy Tax (monthly billing/collections)
. EMS Services (collections)
. Historical Preservation Loans (monthly billing/collections)
. Small Business Loans (monthly billing/collections)
. Various Leases - (monthly billing/collections)
. Pipeline / Telecom Agreements (quarterly billing/collections)
. Airport Hangar Rental (monthly billing/collections)
. Hazardous Waste Response -(billing-collections)
. Alcohol Permits (issued permits to new and existing businesses)
. Building Permits (monthly billing and collections on commercial
building permits)
Other duties include:
. Managed Miscellaneous Receivables Report for monthly review
. Preparation of legal documentation for property and EMS liens
. Payroll Processing
. Accounts Payable/Receivables
. Monthly Office Supply Orders
. Collections on Returned Checks
. Preparation of Collections Letters for commercial and residential
customers
. Processed Bankruptcy documentation
. Outbound Collection Calls
. Maintain Filing System
Time Warner Cable, Nederland Texas - 7/2001 to 8/2006
Customer Service Rep - Credit/Collections Specialist
Duties included working with the customer service department and
surrounding payment centers regarding billing issues, credit, data entry,
general account and payment requirements for existing and potential
customers as well as:
. Inbound Customer Service Calls
. Outbound Collection Calls - Auto Dialer
. Payment Agreements/Contracts
. Collection Letters
. Credit Checks for new/returning customers
. Process returned checks
. Processed requests for stolen equipment replacement
. Monitor accounts in bankruptcy status
Entergy, Beaumont TX 1/2001 to 7/2001
Customer Service/Billing Representative
Duties Included:
. Receive inbound calls for public utility
. Billing Inquiries
. Payment Extensions
. Service Calls
. Payment Plans
Education
Pine Bluff High School, Pine Bluff Arkansas
Diploma Received 5/1995
General Studies
Texas Careers- Beaumont, TX
Business Office Technology, 2003- 2005
References
Andrea Murry, Construction Office Manager
Texas Department of Transportation
Bonnie Semien, Planning & Zoning
City of Beaumont
Tyrone Alexander, Maintenance Supervisor
Texas Department of Transportation
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