Customer Service Manager

J

POSITION/GOAL

A natural leader when it comes to building and managing a diverse team, delegating roles

JACK and responsibility, coaching associates to achieve maximum performance, establishing

organizational goals and objectives. Possesses and proven track record in maintaining

BRIDGES customer satisfaction.

EXPERIENCE ASSISTANT STORE MANAGER-OPERATIONS /// 03/2014 - CURRENT

TOYS R US

-Responsible for front end and back of house operations.

-Provide direction to team members with inventory control, Human Resources, Asset

Protection and expense control so the store may operate efficiently and profitably as

possible.

-Provide training to Department Supervisors and team on key elements for front and

back of house areas on Routine Action Plan.

-In charge of staffing and conducting mass quantity interviews ensuring proper staffing at

a premium level.

-Oversee direct receiving, unloading of trucks and processing of merchandise and store

appropriately.

GENERAL MANAGER /// 6/2009 - PRESENT

FINISH LINE INC. /// Baltimore, MD

-Maximized profit by increasing sales $200,000

-Reduced shrink to all time lows region wide and 2nd out of 17 amongst the district

-Manage total store operations including hiring, training development and scheduling of a

staff of 28+

-Mentor and develop lower management to achieve their goals of reaching higher

management level position

-Exceeded sales expectations multiple years in a $2.5 million volume establishment

-Prominent in being the most relevant omni channel retailer ensuring premium

service and sales excellence

CUSTOMER SERVICE MANAGER /// 7/2007 - 5/2009

OLD NAVY /// Bethesda, MD

-Managed organized and prioritized daily store business goals with HOS team to achieve

maximum sales profitability.

-Implemented Gap Incorporate Outlet initiatives ensuring standards and processes were

consistently maintained at all times.

-Contributed to the achievement of all store financial revenue and expense targets.

-Manage labor effectively to maximize productivity and achieve daily/hourly goals.

-Partnered with HOS to create goals and individual development plans to support

personal performance needs and growth.

/// 240-***-****

17416 TAUNTON DR /// GAITHERSBURG, MD 20877

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