Technical Support Active Directory

ALEXANDER FRANCIS

**** ******** ***** ***********, ** L5C 4L1 905-***-**** 416-***-****

***************@*****.***

I N FO R M AT I O N T E C H NO L O G Y P RO F E S S I O N A L

S E R V E R A D M I N I S T R A T I O N • S Y S T E M S A N A L Y S T • HA R D W A R E & S O F T W A R E S U P P O R T • TR O U B L E S H O O T I N G

Seasoned, highly qualified IT specialist with 18-year track record of success across system administration

and hardware, software, networking, and storage support & maintenance. Expert troubleshooter, with finely

honed problem identification and technical issue resolution skills. Equal ability to perform autonomously, as a

team leader, or as a supportive team player. Dedicated to ensuring optimum system uptime and minimizing

workflow disruptions. Sharp communication, project management, organizational, technical, analytical, and

problem-solving skills. Currently pursuing MS Exchange Server certifications. Core competencies include:

• Remote & Onsite Support • •

Antivirus Maintenance Active Directory Configuration

• Server Administration • •

WINS & DNS Support Team Leadership & Mentoring

• Network Administration • •

System Requirements Technical Troubleshooting

S erver

• Virtualization & Configuration • Clustering/Configuration HA • VMware vSphere, vCenter

Server

• Virtual Storage • •

P2V, V2V MIGRATION Virtual Networking(Switches &

Ports)

• Perform Software Packaging • Analysing SMS/SCCM logs • Manage SCCM application

• • •

deployments Desktop OS Support Firewall Development

Group Policy Creation

• Upgrades & Updates • •

Email Configuration Office 365

• Testing & Evaluation • •

Data Migrations Report Generation

• Analytical and detail-oriented MCSE, MCTS, MCP, Server Plus, A+ with experience leading

complex IT infrastructure development, diagnostics, troubleshooting desktop/network connectivity and

end-user support.

• Cultivated advanced large-scale server support/administration, VMware Enterprise Virtualization,

and applications infrastructure configuration acumen, providing in-depth root cause analysis.

• Leverages innovative and strategic vision to demonstrate value proposition for IT services that

span virtualization and infrastructure solutions, transformation, ERP, security, integration, and

automation.

• Expertise in new platform integrations, desktop applications and user support, driving capabilities,

identifying cost containment opportunities and bridging communication between IT services and

management teams.

PROFESSIONAL EXPERIENCE

Tes Employment Solution, ON 2015-Present

Provides The Employment Solution.

Team Lead, Royal Bank

Complete Migration of Windows XP to Windows 7 and from Office 2003 to 2010

CCSI-COMPUCOM, Mississauga, ON 2007-2014

Provides distributed desktop products and network integration services to Fortune 1000 customers.

Systems Analyst, Suncor

Served as Systems Analyst, charged with administering 2,000+ servers for 23,000 clients as vital player on

3-member technical support team. Redesigned and improved business processes throughout changes and

implementations of new systems. Spearheaded the development of reporting solutions that satisfied more

than one environment during new system implementations. Innovatively redeveloped and implemented tools

to maintain business requirements. Played vital role in project management, scheduling, research,

evaluation, documentation, testing, and system requirements documentation.

Administered and conducted troubleshooting of RightFax. Provided support to user community by

addressing system function anomalies and end-user questions & issues. Provided business knowledge and

technical support for product enhancements. Independently gathered and analyzed requirements for

proposed changes. IT Infrastructure Project for new facilities, Data Center Upgradation of Hardware &

Software, Microsoft Technologies

ALEXANDER FRANCIS

Page 2 905-***-**** 416-***-**** ***************@*****.***

• Managed server builds, software, patches, and server administration for VMWare and physical

servers.

• Maintained antivirus programs, McAfee EPO 4.6 and VirusScan Ent. 8, on all servers, workstations,

and Isilon.

• Planned and executed companywide upgrade of McAfee EPO from version 4.5.5 to 4.6.6 for 20,000

end users.

• Troubleshot issues with virus scanning, and provided global McAfee support to remote and onsite

users.

• Implementing and troubleshooting VMware server.

• Distributing applications, Patch Deployment, Operating System Deployment through SCCM

2007,SCCM 2012.

• Updating and trouble shooting the SCCM clients on the servers.

• Installed, updated, and troubleshot agent on servers; managed DNS and WINS.

• Maintained, added, and cleaned-up objects and organizational units on Active Directory.

• Led IT team in implementing Windows XP systems for 1000+ end users; managed 12-month project.

• Configured and administered Symantec Backup Exec 2012 for file back-up and restore functionality.

PROFESSIONAL EXPERIENCE….

EDS INNOVATIONS & NEXINNOVATIONS, Mississauga, ON 2001-2007

Formerly a leading provider of IT infrastructure and consulting services to Canadian enterprise customers.

Server Technical Support, Esso Account

Troubleshot issues with PCs, printers, e-mail setup, hardware, software, operating systems, and hardware.

Delivered support for MS Windows 2000, 2003 server connectivity, configuration, and hardware.

• Managed server and smart array controller connectivity and configuration.

• Provided onsite desktop and tape drive support.

WHATSONLINE.COM / CALLAPRO.COM, Richmond Hill, ON 1999-2001

Web design and development company.

Systems Specialist

Charged with managing Active Directory, WINS, DNS, Group Policy, Norton Antivirus servers. Migrated data,

performed hardware environment refreshes, and supported consolidations.

• Installed and configured lMail servers for email; uploaded webpages to web servers.

• Performed server maintenance, storage backup, and administrative tasks.

• Assembled, installed, and configured servers and workstations.

EARLY CAREER HISTORY

• PC Technician, SHL Systemhouse, Mississauga, ON

• Network Administrator, NetCom Training & Technology, Scarborough, ON

• Computer Technical Support Specialist, Aplus Computers, Markham, ON

E D U C AT I O N, C E R T I F I C AT I O N S & T R A I N I N G

Bachelor of Science in Geographic Information Science (GIS) • Institute of Surveying & Mapping

Electronics Engineering Technology Program • DeVry Institute of Technology, North York, ON

Computer System Analyst Certification, MCSE & Auto-CAD • Sheridan College, Oakville, ON

Web Design Certificate • The Halton Roman Catholic School Board, Ontario

Microsoft Certified System Engineer, MCSE • Microsoft Certified Technology Specialist, MCTS

Microsoft Certified Professional, MCP • A+ Certified Service Technician

Vendor Certifications: Dell, Toshiba, IBM, Lenovo, Xerox & HP Printers

HP Vendor Service Certification (APS) • Server+ Certified

Trained in: Windows 2000, 2003, 2008, 2012; Windows Server 2008 Active Directory Configuring;

Administering & Deploying System Center 2012 Configuration Manager (SCCM);

VMware vSphere 5.5

Contact this candidate