Manager Customer Service

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EXPERIENCE

Dev*, LLC October, **** - present

Controller and HR Manager. Duties as Controller include all transactions

in AP and AR; processing payroll; handling 401K contributions and

reporting; creating system of controls; preparing financial statement;

coordinating the compilation and annual tax return; calculating and

issuing financial and operating metrics; generating annual budgets and

calculating monthly variances; and providing compliance documentation for

line of credit. Duties as HR Manager include on-boarding of new staff,

coordinating the evaluation and selection of annual benefits; maintaining

benefits; coordination of review process; maintaining staff results by

counseling and disciplining employees; and planning, monitoring and

appraising job results. Large projects include conversion to a new

accounting system and a new payroll/HRIS system.

The Reyer Group March, 1996 - October, 2014

Accounting Services. Provided accounting and bookkeeping services to

small businesses and individuals. Responsibilities included accounts

payable and receivable; prepared all aspects of monthly accounting

activities; payroll; state and local taxes; financial statement

preparation; and annual preparation for federal taxes.

Smart Cremation April, 2009 - December, 2010

Accounting Manager. (Position was outsourced to India)

Responsibilities included preparation of financial statements, state tax

returns, bank reports and reconciliations, accounts payable management;

cash forecasts; and various ad hoc reports as necessary. Managed

contract administration including supervising field office

administrators, ensuring accuracy of contract data entry, generating

weekly reports for sales and marketing, preparing commission reports;

customer service, and creating instruction manual for all aspects of data

entry. Technical environment includes MAS90, FRx, proprietary software

for contract data, Excel (heavy emphasis on pivot tables); Word,

PowerPoint.

Peak Internet Inc, Controller March, 2006 - August 2008

ICON Communications, Controller/Data Processing Manager September, 1992

- May,1995

Ernst & Young, Telecommunications Consultant March, 1987 - August, 1992

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Other Experience

Current candidate for the CMA Exam

July 2015

Senior Professional in Human Resources June 2014

Karate West Instructor February 2015 to present

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ACADEMIC QUALIFICATIONS

Central Washington University Bachelor of Science in

Accounting, March 1987

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