Clerical

Claudia D. Farmer

*** ****** **, ******* *******, MD 20743

240-***-**** *******@*****.***

SKILLS SUMMARY

Seeking a position where I can utilize my administrative skills as well as my abilities to work with

people in customer service.

Impeccable Customer Service Skills Ability to operate office equipment

Outstanding Organizational Skills Ability to handle situations with diplomacy

Proficient in Microsoft Office Word, Excel, Strong Adherence to Loss Prevention control and

PowerPoint. compliance procedures

Proficient in Corel, Print Master Gold, Adobe

Communicate in a clear, concise, understandable

Ability to maintain records and documentation manner, and listen attentively to others

Professional Experience

Metro Access, Capital Heights, Maryland

Van Driver

January 2014 – August 2014

Responsibilities:

Responsible for providing transportation to Senior and Disable clients.

Macy’s, Joppa, Maryland

Security Supervisor

July 2008 – October 2012

Responsibilities:

Supervised a staff of 13.

Responsible for creating staff work schedule.

Reviewed staff timesheets for accuracy.

Conducted investigations and interviews; collected, recorded, organized and maintained information

pertaining to Loss prevention and Asset protection.

Conducted daily audits.

Conducted and managed Loss prevention task in accordance with policy, procedure, and direction.

Responsible for compiling monthly reports for corporate.

Monitored surveillance camera.

Coordinated training for staff in Loss prevention and Asset retention.

Trained staff to excel in customer service treatment.

Kohl’s, Laurel, Maryland

Receiving Clerk/Cashier

November 2006 – August 2007

Responsibilities:

Cash Handling experience.

Assistant and Handled Customer Discrepancies.

Received and account for Merchandise on Trucks.

Verified Purchase Orders coincide with delivery order to ensure correct merchandise received and not

damaged.

Hecht’s, Arlington, Virginia

Administrative Assistant

January 1990 – June 2006

Responsibilities:

Administrative Assistant, Loss Prevention Department

Revised and maintained Loss Prevention and Safety Department Manuals.

Review documentation to be able to consolidate statistics from 100 stores into corporate report.

Worked with OSHA, HAZCOM with regards to General Liability and Workers Comp.

Ordering and Distribution of supplies

Built awareness in Safety through monthly themes and activities.

Created forms to hold stores accountable for documentation of required work.

Used creative problem solving to determine the most effective way to process merchandise

Participated in Inventory twice a year

Education

International Academy of Design Tech, Tampa, FL

AA-Graphic Design

2013-Present

References

Reference and any other documentation are available upon request.

Contact this candidate