Customer Service Medical Assistant

Megan Hinesley

**** ***** **** **., ******** Garden, NC 27313

Cell: 336-***-****

*****.********@****.***

P ROFESSIONAL SUMMARY

RMA with current AMT Certification. Two years experience with patient care. Monitored vital

signs assisted the physicians, handled insurance claims and prior authorizations. Looking for a

long term care position.

L ICENSES

Registered Medical Assistant through the AMT

S KILL HIGHLIGHTS

Vital Signs H IPAA and OSHA Trained

Respiratory Testing Patient Education

Glucose Testing I CD - 9, CPT, HCPCS coding

Wound Care Authorizing Insurance

Urinalysis Testing Prior Authorization

E CG/ EKG Experience with several EMR systems

Basic Laboratory Testing T ype 60+ wpm

Patient Data Entry

P ROFESSIONAL E XPERIENCE

R egistered Medical Assistant, 07/2014 to 04/2015

C ommunity Health Network - Gastroenterology C are - I ndianapolis, I N

Room patients in a timely manner

Obtain vitals from patients such as blood pressure, pulse, temperature

Administer vaccines

Refill medications for multiple providers

Obtain prior authorizations for entire office for medications and for tests such as CT scans

and Ultrasounds

Schedule office appointments as well as procedures for practice

Complete a weekly inventory of supplies

Fully trained in front and back office of a busy practice.

L ead Medical Assistant, 11/2013 to 04/2014

R enaissance Rx - G reensboro, N C

Performed buccal swabs on patients for pharmacogenetic testing

Patient data entry

Trained all new Medical Assistants and CNA's

G ained valuable experience with multiple styles of EMR systems

Printed reports and discussed labs with physicians and surgeons

Treated every patient with the upmost care

M edical Assisting Practicum Student, 04/2013 to 06/2013

W ake Plastic Surgery - C ary, N C

Checked patients in and out of appointments

Scheduled appointments

Vitals and patient history

Prepared operating room for physician

Assisted physician in minor procedures

Documented in the medical record using EHR

Sterilization and cleaning equipment

Prepared exam rooms for physician

Set up medical tray

Verified medical insurance on the telephone and online

M anager, 03/2013 to 04/2013

Subway - G reensboro, N C

Supervise the operation of a shift to ensure food safety, product preparation, cleanliness

and inventory control standards are maintained

Scheduled and supervise staff

Trained newer team members

Inspects equipment and storage facilities throughout a shift to ensure that equipment is in

proper working order

Provided excellent customer service

S ales Associate Promoted to ImPress Associate, 01/2010 to 04/2013

O fficeMax - Jacksonville-Burlington, N C

Answered multi-line telephones

Operated a cash register while handling large sums of money

Clean store as needed

Stock product regularly

Provide excellent customer service

Utilize PC to enter and retrieve customer data

Operate fax machine and several copy machines

Organize orders in a timely manner

Obtain an inventory of supplies and stock products

E DUCATION AND TRAINING

A ssociate of Applied Science : Medical Assisting, 2014

M iller - Motte College - C ary, N C, Wake County

H igh School Diploma : General-Core 40 Diploma, 2009

F ranklin Central High School - Indianapolis, I N, Marion County

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