CDD Analyst

Contact No: +919*********(mobile)

Email: *****.****@*****.***

M.A.Zaki

Curriculum Vitae

Business professional with exceptional skills in Customer Service, AML CDD KYC Remediation

Analyst, MIS Handling, High Risk Data Processing, Software Configuration Engineering, backed

by 6+ years of relevant & successful experience in reputed organizations like HSBC & Exenxys

Software Solutions Ltd.

Executive Profile:

Successful, result oriented Business Professional with strong background in the IT services sector.

Skilled in implementation of high risk data conversion in a given time frame.

Skilled in imparting training knowledge and adhering to all the core standards.

Devoted to Growth through Team Work: the most important component of an Organization’s

success.

Skilled in managing technical version control tools.

Confident communicator with language skills in English, Hindi, Urdu and Telugu.

Career Summary

Employer: HSBC (HDPI) since Nov 2009.

Department: Customer Due Diligence (CDD) Know Your Customer (KYC) Remediation Analyst:

Designation: CDD KYC Remediation Analyst

Have been on Business Travel for 3.5 months as part of the Short Term Assignment (STA) for

working Onshore in Jersey (Channel Islands UK)

Working profile with Commercial Banking Clients (CMB)

Update KYC profiles in accordance with the HSBC Global Standards, which includes completion of CDD

(Customer Due Diligence) template, undertaking due diligence and obtaining documents as required from

the client / Relationship Manager (RM).

Ensuring AML regulations and HSBC policies and procedures are fully implemented which are in lines with

Global Standards.

AL

Ensure KYC escalation policies are followed and issues are escalated to KYC Management as applicable,

Perform screening review hits to determine course of action, and refer to Compliance & the business as

required.

Assist with other project requirements as directed by KYC delivery managers, and respond efficiently to

other ad hoc requests.

Review extended due diligence to assess risk by forwarding comments to Compliance for agreement and

approval.

Perform research via internal and external sources, gather and analyze documentation in accordance with

regulatory KYC requirements.

Reviewing client’s latest information in KYC and updating details in BMM.

Perform Audit on all CMB client profiles updated by the inputting team.

Anti Money Laundering (MLRO) for the HBEU region.

The MLRO or L2 team is the second level of investigation in Financial Crime Compliance & Regulatory

Compliance Operations (FCC & RC), responsible for investigating escalations submitted by the Level 1

Analysts and by the front office branch employees within the UK jurisdiction.

Job Responsibilities:

Investigating escalations raised by the Level 1 Analysts based in India and Sri Lanka, and UARs

raised by the front office branch employees of HSBC Bank.

Performing transaction monitoring for all the customer accounts and their related products

Writing a clear and concise report and submitting the same to the next level for raising and

disclosing a SAR (Suspicious Activity Report) on the customer’s accounts’ that are deemed

suspicious.

Coaching new recruits on various scenarios by quoting examples in relation to Special Category

of Clients, Politically Exposed Persons, Tax Evasions and Invoice finance.

Delivering regular sessions to the team on process updates and special topics relating to money

laundering.

Department: Banking Operations (PAPs & Faster Payment Reject Team)

Team coordinator:

Prepare daily / weekly / monthly capacity plan for the team by assessing the forecasted volumes against

the available work force.

Queue Management to ensure completion of work within the specified SLA with maximum productivity and

quality.

Record the daily progress of the staffs and highlight good and underperformance to management.

Promote team work and highlight individual achievements.

Deputize AMOs and ensure smooth flow of work in their absence.

Process Specialist:

AL

Share all procedural updates received weekly & clarify all related queries.

Identify the potential risk areas / procedural gaps and suggest changes in procedures to enhance customer

service.

Been a single point of contact for faster payment & SODD related queries

Handled all escalations & service failures raised on SODD & Faster Payments

Review customer complaints, losses and errors received for the team. Identify the root cause and share the

learning with the team.

Have initiated a project on automation for Faster Payment Queue, which is in the initialization stage. This

project aims at a FTE benefit of releasing work worth 3 FTE’s.

Trainer/Auditor:

Train the new joiners in the process through the standard Training Methodology

Prepare training material, learning curves and set achievable targets.

Provide constructive feedback and highlight repeat offenders, underperformers.

Audit all free format letters sent to the customers to ensure all letters are drafted and sent as per the

standards set by Data Protection act and the audit requirements.

Ensure constructive feedback mechanism is followed while mentoring trainees.

Maintained Quality Tracker sheet for all Trainees that helped in improvising & raising the Quality Standards.

Customer Service Executive:

Managed complete processing cycle for SODD queues

Processing Deferred Bill Payment & Faster Payments within the specified time lines.

Coordinating with Business Area & Client Service Manager for approval on faster payment

releases on Faster Payment queues.

Supervising high value payments to ensure accuracy in order to avoid any losses to Bank &

Customer. Ensuring customer satisfaction by achieving highest standards of quality.

Dealing with customer correspondence like sending statements and advices to customers and

third parties.

Ensuring all applications and customer requests are processed accurately within the specified Service

Level Agreement & in lines with procedures & Audit Requirements.

Key Achievements

Received appreciation for being the best trainer in the team.

Rewarded for best performance in the section 4 times.

Received Customer Service Excellence Award & Super Star Award.

Received appreciation from Business Area for handling escalations

Accredited as Process Trainer by L&D team through TRANSFORM certification.

Nil complaints on the instructions processed on Faster Payments.

Maintained 100% Quality on all instructions processed.

Single point of contact for any Business Escalations on Faster Payments.

Have hosted the State of Nation in 2 occasions for the section.

Have been adjudged as an outstanding performer for all appraisals till date.

AL

Nominated as the Star of the COE for Banking Operations 2013.

Received appreciation from Business Area for supporting Onshore Remediation project.

Employer: Exensys Software Solutions Ltd, (A CMMI Level5 Company

)

Tenure : JUL 2007 TO OCT 2009

Designation : Software Engineer

Job responsibilities: Handle all the configuration management related activities such as

Working on Microsoft control tools VFS (Visual Source Safe) and TFS (Team Foundation Server).

Delivering presentations on control tools to project managers, software developers & new hires.

Coordinating project initiation & Configuring Management Plans.

Timely submission of data on the status and history of any Configurable Item during SDLC (software

development life cycle) phase.

Performing CM Reviews and Audits for Client Projects. Also managed Branching, Migration and

Obfuscations. Ensure the rebuild of any baseline documents.

Reviewing the change request which is approved by CCB (Change Control Board) and uploading in

the version control tool.

Updating CM metrics for all the client projects & Trouble shooting issues related to VSS and TFS

Server & Handling permission related mails effectively.

Academic Review:

P.G Diploma in Computer Application (BDPS, Hyderabad)

Bachelor of Commerce (Osmania University, Hyderabad)

Personal Details:

Name Mohammed Abdul Zaki

Father’s Name Abdul Hakeem

th

Date of Birth 15 Sep 1983

Personality Traits: Result oriented Team player with Effective Communication skills, Positive Attitude,

Self confidence, Resilience and Adaptability.

(M.A.ZAKI)

AL

Contact this candidate