Sales Customer Service

MARK E. WARREN

********@***.*** **** E. Melanie Drive, Cave Creek, AZ 85331 602-***-**** LinkedIn Profile

Sales Executive with more than 20 years of leadership and hands-on experience building strategic partnerships,

expanding the customer base, and leveraging vendor relationships for optimal results. Differentiated by a natural

talent for training and educating sales professionals and product end users alike, drives growth and profits by ensuring

all stakeholders are aware, informed, and able to effectively sell and use quality products and services.

Build and manage distributor relationships

Establish and grow new territories

Top performer committed to coaching new representatives

Developed and coached 150+ sales professionals

Extensive training in CRM, sales skills and clinical instruction

Broad experience working with GPO’s to streamline inventory practices and introduce new lines

Effectively balance the needs of staff, clients, and business goals

PROFESSIONAL EXPERIENCE

BENCO DENTAL Territory Representative and Study Club Coordinator Phoenix, AZ 2012 - Present

Fastest growing dental supply company in America, recently expanded to the West Coast after 80 years in New England

Tasked to establish new territory for expanding operation by introducing brand and building sales pipeline

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Grow territory sales and strengthen company brand in the dental supply marketplace

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Coordinate and develop study club to promote growth and educational opportunities for partners and clients

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SELECT ACHIEVEMENT:

• Increased year two sales volume by more than 50%

PATTERSON DENTAL SUPPLY Territory Manager and Business Advisor Phoenix, AZ 2002 - 2012

$4 billion medical equipment and supply distributor

Sold and distributed medical devices, consumables and technologies to small and medium-sized dental practices,

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training and educating client staff on proper product and service use

Built and managed profitable relationships with more than 100 dental practices and other related businesses to

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optimize patient acquisition, staff development, internal and external marketing, and case presentation skills

Developed and shared unique insights into the challenges of smaller businesses striving for sustainable growth

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SELECT ACHIEVEMENTS:

• Doubled Territory Sales Volume in 5 years

• Earned “Top Seller” in Branch for 2007 and 2008, with annual sales volume over $3.4 Million

• Consistently hit and exceeded sales goals as a top producer

• Selected as one of 16 representatives in the country to participate in Inaugural Leadership Development training

• Promoted to Branch Manager, Richmond VA, a $20 million branch with a team of over 30 employees

GC AMERICA District Manager Phoenix, AZ 2000 - 2002

International manufacturer of medical devices

Sold medical consumables to dental offices, clinics, government institutions and schools throughout Arizona, New

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Mexico, Nevada and West Texas

Maintained regular communication and interaction with Regional and Strategic Managers in order to provide

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ongoing account support and strategic planning

Trained more than 150 Outside and Inside Sales Representatives throughout the region on proper service and

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product line sales and distribution

Conducted in-service education programs teaching safe and proper use of materials in dental offices and clinics

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SELECT ACHIEVEMENTS:

• Consistent Top Dollar producer per doctor in the country

• 2001 Rookie of the Year and Sales Region of the Year

SMARTPRACTICE Corporate Sales Trainer Phoenix, AZ 1996 - 2000

Division of SmartHealth, SmartPractice is a national dental distributor

Built custom training program for rapidly expanding sales force which ultimately achieved double-digit growth

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Trained and managed a Transitional Sales team with an average of 10 representatives

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SELECT ACHIEVEMENTS:

• Developed and implemented interactive Sales Training Program for Inside Sales and Customer Service Teams

• Collaborated with developers to build more effective CRM software and a more efficient ordering system

Previous positions include Inside Sales Representative with consistent results among top 5 in Company

EDUCATION & PROFESSIONAL TRAINING

Bachelor of Science Business Administration The University of Wyoming, Laramie, WY

Additional coursework in Organizational Behavior, Workplace Motivation and Small Business Management

LICENSES

AZ Life and Health License, as of November 2014

AZ Property and Casualty License as of October 2014

Currently working towards Series 6 and 63 Licenses

COMMUNITY LEADERSHIP

Cave Creek Unified School Board 2003-2011

President (2005 – 2009)

Legislative Liaison to Arizona State Senate and House (2004, 2005, 2009)

Arizona School Boards Association 2011

Member, Executive Committee; Treasurer& Chairman, Finance & Audit Committee

Federal Relations Network 2008 - 2011

Represented Arizona School Boards Association to United States Congress

Cave Creek Charities 2009 - Present

Founding member of local non-profit raising money to help community needy and children with disabilities

President (2009 – 2011)

Knights of Columbus, St. Gabriel the Archangel Council #13286 2003 - Present

Grand Knight (2009 – 2011)

Received national recognition for 2010 fund raising efforts and community service

MILITARY SERVICE

US Army and Army National Guard

2nd Lieutenant, Field Artillery, Commissioned

Wyoming Army National Guard; US Army Field Artillery, Ft. Sill, OK; Arizona Army National Guard

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