Customer Service Administrative Assistant

Monique Mealer

*** ** ******* *****, *********, FL 32578 / Cell: 850-***-**** / **************@****.***

SUMMARY

Dedicated, proactive and client focused administrative support, with over 25 years of customer service. Excel in

prioritizing, completing multiple task and following through to achieve project goals. Experienced trainer, demonstrated

success in confidential communications. Answer incoming calls while handling in-person inquiries from visitors,

contractors, vendors, deliveries and colleagues. I am flexible and have a strong desire to achieve.

HIGHLIGHTS

• Documentation • Scheduling

• Filing • Supply orders

• MS Word/Excel/PowerPoint/Internet Explorer • Travel arrangements

• Create new documents/spreadsheets • Training

• Research • Customer service

EXPERIENCE

Administrative Assistant

9/1/2014 – Present

SMG Pensacola Bay Center – Pensacola, FL

• Oversee receptionist area.

• Manage all needs and request from managers and other staff.

• Coordinate office supplies and conference room availability.

• Screen resumes submitted to company and direct to appropriate departments.

• Create and distribute monthly company calendar.

• Correspond with all staff of schedule for up and coming events.

• Distribute paychecks and mail.

• Track EMS time sheet.

Administrative Assistant

3/24/2014 – 8/21/2014

SMG Carlson Center – Fairbanks, AK

• Oversee receptionist area.

• Process vendor payment.

• Create new contracts for events and follow-up for confirmation.

• Coordinate office supplies.

• Distribute paychecks and all contracts to appropriate departments.

Medical Biller/Lead Call Center

9/6/2011 – 3/21/2014

Fairbanks Billing Service – Fairbanks, AK

• Answer multiple phone lines.

• Register all new patients and their proper insurance.

• Perform close of day through AdvanceMD, generate and send claims for 16 different clinics.

• Ensure all appropriate paperwork is attached prior to filing with insurance.

• Follow up with unpaid claims.

• Maintain knowledge of insurance and appeal process.

• Correct billing errors and/or generate letters to insurance and patients.

• Process insurance and patient payments.

• Research and process all refund requests.

• Code and enter Ambulance billing.

• Cover receptionist desk when needed.

Administrative Assistant/Accounts Payable

7/8/2008 – 9/2/2011

Bristow of Alaska – Fairbanks, AK

• Answer multiple phone lines.

• Data entry, file and organize data archives.

• Manage all office and break room and employee supplies.

• Create new pilot and mechanic forms.

• Distribute mail and supplies to employees at base and those working at oil pump stations.

• Ensure travel and lodging for pilots and mechanics.

• Maintain company safety training records.

• Manage company vehicles and apartments.

• Coordinate company lunches and holiday parties.

Store Manager

8/1/2005 -11/1/2006

Holiday Station Store – Anchorage and Fairbanks, AK

• Daily reports and bookkeeping.

• Customer service.

• Hire and train new employees.

• Manage employee schedule.

• Manage store orders, inventory and vendors.

• Assign work details.

EDUCATION

Associates Degree in Business/Human Resource - Roseburg OR

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