Administrative Assistant, Clerk, Receptionist

LaKena L. Macon

**** *. ****** ******

Indianapolis, IN 46218

317-***-****

*************@*******.***

Skills

Typing 45wpm / Keystroke 12,198kph / Microsoft Word / Excel

PowerPoint / Computer Literate / Accounts Receivable and Payable

Experience

Tax Analyst

4/2015-Present Indiana Department of Revenue, Indianapolis, IN

. Inbound calls

. Verifying Identity

. Updating Records

Customer Service Representative

10/2013-12/2013 Anthem Blue Cross and Blue Shield, Indianapolis, IN

. Outbound Calls

. Updating records

. Data entry from a spreadsheet

Claims Clerk

07/2013-10/2013 Baldwin and Lyons, Inc., Indianapolis, IN

. Inbound/Outbound Calls

. Setting up claims

. Ordering Police Reports

. Ordering Appraisals

. Accounts Payable/Receivable

Tax Warrant Clerk

06/2013-07/2013 Premiere Credit of North America, Indianapolis, IN

. Inbound/Outbound Calls

. Accounts Receivable/Payable

. Updating Records

. Garnishing Claims

. Ordering Bank Levy's on Accounts

Intent Analyst

04/2012-02/2013 Interactions, Inc., Indianapolis, IN

. Answering multiple phones lines (switchboard)

. Directing calls to proper departments

. Troubleshooting problems that a client might have

Assistant Manager

07/2009-10/2010 Signius Communications, Indianapolis, IN

. Increased revenue of monthly sales

. Manually generated monthly reports to corporate and general managers

. Pager programming/created various Excel spreadsheets to help

inventory/resellers monitor their monthly activity

. Data entry/Microsoft Excel/PDF Filling

Education

Harrison College 06/2013-12/2014

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