Customer Service Care
Resume:
CURRICULUM VITAE
NOBIN JOHN
Vellianamkandathil House,Mevelloor P O,Kottayam,Kerala 686609, India
Mob:+91-940*******
Mail:***********@*****.***
Objective
Possessing an excellent interpersonal and analytical character. I strongly believe that I can deliver
Outstanding results as an employee helping to achieve the company goals by providing Excellent
guest satisfaction.
Skills Highlights
Microsoft office proficiency
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Good communication skills
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Effective team worker
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Time management
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Professional and mature
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Strong problem solver
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Dedicated team player
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Strong interpersonal skills
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Data entry/keyboarding
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Call center telephony and technology
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Work experience
Eben Telecom Pvt Ltd
Kaloor, Kochi 682017, Kerala, India
Board No. +91-484-*****-**, 24000 22
Eben Telecom was established in the year 1995 in Cochin, the business and financial hub of
Kerala in India. Engaged in customer service helping organizations in Customer Acquisition,
Customer Transaction Building and Customer Relationship Management.
Eben Telecom is a pioneer in Contact Centre Operations and has a fresh & new perspective
on how to manage customer relationships more effectively.
Customer care executive
Working as customer care executive in Eben Telecom from August 8, 2013 to June 30, 2014
Responsibilities
Providing the relevant information to the customers about the Company products.
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Customer complaint handling
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Keep records of customer interactions and transactions
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Refer unresolved customer grievances or special requests to designated departments for
•
further investigations
Floor Support
Working as Floor support in Eben Telecom from July 01, 2014 to October 21, 2014 for Idea
Outbond process.
Responsibilities
Preparation of daily manning and communication regarding the daily activities.
Training the new comers
Preparation of Excel file regarding the calls
Maintain attendance register
Input document data into the standard registers ensuring that the information is
accurate and up to date.
HIGHLIGHTS OF ACHIEVEMENTS
Awarded as the Best employee of the month.
Achieved Gold coin for maintaining the target with efficiency in three successful months.
Professional courses and Certifications
Bachelor of Computer Application
Nirmala College, Muvattupuzha 2014
Affiliated to M G University, Kottayam, kerala
Aggregate: 48%
High School (Plus Two)
Fatima Matha Higher Secondary School Piravom, kerala 2010
Aggregate: 67%
S S L C
St. Joseph Higher Secondary School Piravom, kerala 2008
Aggregate: 78%
Personal Info
Father’s name : Mr. V M John
Mother’s name : Mrs. Ruby John
19th june, 1991
Date of birth :
Linguistic ability : Malayalam, English& Tamil.
Hobbies : Singing, Playing Play station Games
Strengths : Willingness to Learn, Ready to accept new challenges,
Hard working
DECLARATION
I Nobin John, hereby declare that the information furnished above is true to the best of my
knowledge and belief.
Date :
(NOBIN JOHN)
Station :
Contact this candidate