I/T Project Manager and Implementation Manager
Resume:
Ken Metheny
Streamwood, IL *****
***********@*********.*** www.linkedin.com/pub/ken-metheny/12/74/500/
Senior Business Analyst
Project Manager/Systems Analyst/Business Manager
Profile
Diverse business/technical task leader and project manager for I/T, supporting Supply Chain operations within AT&T.
Hardware and software coordination, Tier III field support, developer, documenter, troubleshooter, and trainer for three
generations of Logistics tracking projects.
Highly adaptable, working directly with technical, business, and field users interchangeably.
“Exceeds expectations” rating achieved consistently.
Willing to take on unusual roles and responsibilities to achieve goals.
Experienced telecommuter, independent work ethic
Core Competencies
• • •
Project Management Troubleshooting Contract Analysis
• • •
Business Analyst Agile Certification Virtual Meeting Techniques
• • •
Systems Analyst User Support Mentor/Trainer
• • •
Emergency Planner SDLC Documentation Process Improvement
• • •
Business/Technical Liaison Logistics/Warehousing Root Cause Analysis
Technical Skills
• Hardware: PC, specialized consumer devices, interfaces
• Software: moderate knowledge of SQL, FoxPro, Object-Based languages, JSON, HTML, and others
• Technical writing: project life-cycle documentation
• Virtual collaboration hardware/software/techniques
Professional Experience
AT&T (including ancestor companies), Chicago/Arlington Heights/Hoffman Estates/Dundee, IL 1981-
2015
Professional-Business Manager, 2011-2015
Full life cycle responsibility for Logistics tracking application: selection, negotiation, coordination, development
oversight, roll-out, training, process improvement, user training and support, and retirement as part of an elite team.
• Took 800 users in four regions across the U.S. from an obsolete application to a real-time, modern package
tracking system on schedule.
• Became the subject matter expert (SME) for the project hardware as Tier III support.
• Successfully negotiated two million dollar contract with software vendor.
• Simultaneously took on emergency planning coordinator role and “WorkSmart” advocate role to promote new
social networking and work efficiency tools. Helped produce and starred in two videos for WorkSmart.
• “Out-of-the-Box”, innovative actions taken to avoid roadblocks: helping/infiltrating the Fulfillment team to get
hardware out on time, assisting contract negotiations with Legal, mentoring/training, and otherwise refusing to be
limited to just one job description.
Project Manager, 2005-2010
At the inception of the AT&T I/T project management structure, I helped shape its evolution, then became a project
manager for the waterfall SDLC projects within our Supply Chain and Purchasing support team.
• Managed seven I/T projects for internal I/T and for Supply Chain.
• As part of an elite team, shaped the emerging CMM level 5 project management framework.
• Simultaneously supported users of the package tracking application hardware and implemented bug fixes.
Systems Analyst, 1993-2005
I inherited, enhanced, and partially re-wrote our tracking application, and resolved application bugs.
• Sole application enhancement and support for batch-based package tracking application for 300 users.
• Updated/replaced code for warehouse inventory management system.
Multiple Engineering and PC Support Roles, 1981-2004
Started in central office engineering, and then moved to mainframe programming, then new PC support.
• Data analysis and planning for specific Chicago central offices.
• Code developer in FOCUS for mainframe databases.
• PC support and developer during early roll-out of PC equipment and software.
Education
BS – Electrical Engineering, University of Illinois, Urbana, IL, 1980
Professional Training
Agile Project Management – Bronze certification (including SCRUM) – online, 2014
Internet Protocol (IP) Convergence – 2015
Upcoming Technologies – 2015
Presentation Skills – 2015
Writing Skills – 2015
Emerging Technologies – 2015 and 2014
Collaboration/Virtual Techniques – 2015
Leading With Distinction (AT&T) – 2015, 2014, 2013, 2012
Social Media Advocacy – 2014
Emergency Preparedness – 2014, 2013, 2012
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