Customer Service Technician
Resume:
To whom it may concern:
My name is Alan Besse. I Live 1.5 miles from exit 16, off Interstate 95. Close to the Dade
and Broward county line.
I am looking for employment in the North Dade, and South Broward area.
I was last working for my father until he retired. I am no longer employed.
I have worked at a wide variety of jobs in the Radio, Cellular, Telecommunications,
Electronics and Electrical fields for the last 29 years.
I enjoy working with customers and feel I have the knowledge and experience to fill a
position in your Company.
I have a wide range of skills that would compliment your Company.
I also have lots of experience working in a fast pace customer service field.
I am a hard worker who likes to stay busy and will find something to do if work is slow.
I have attached my resume and letters of recommendation. Thank you for looking at my
resume and considering me for this position.
Sincerely,
Alan Besse
Alan Besse
451 Ives Dairy rd. (451 NE 199th ST). Apt A304
Miami, FL. 33179
Contact # 305-***-****
Email **********@*****.***
Employment:
Electrician
Paul Besse Builder, retired.
October 2011 to April 2015:
Responsibilities: Electrical wiring of new and old construction. Commercial and residential.
Air Conditioning and Power Generators. Reason for Leaving, He is retired, no more work.
Radio Electronics Technician
Industrial Communications:
August 2007 to October 2011:
Responsibilities: In shop and on road Radio Electronics Technician. Responsible for all
aspects of service including Repair, Installation and Programming of Trunking, Conventional,
and Digital Radios, Repeaters, Antennas, By Directional Amps, GPS Vehicle tracking, DVR
Security Camera Systems and Telemetry. Also Trouble Shoot and Repair Network systems
for Motorola, Wireless online, and Glenayre Paging equipment Systems on Communications
Towers and Building Sites. Customer service including taking calls from customers, making
appointments, solving customer problems. Other work includes support Sales department, and
after hours On Call road service 24/7 for Skytel/Paging, Honeywell/Alarmnet, @road,
Network Fleet, Nextbus and DVR Safety Vision. Also Police, Fire Radio/PA and Lighting
equipment. Aircraft, Marine, Train and Security Radio systems. Reason for Leaving,
Changed Job.
Electronics and Electrical Technician
Self-employed and Electrician for Paul E Besse Builder.
October 2003 to August 2007:
Install, Maintain, and repair of Security/Fire Alarm and Computers. Also two way Radio,
Marine Electronics’ Radar, GPS, Fish/Depth Finder, and Marine Electrical Systems. TV,
VCR and HIFI repair. Reason for Leaving, Changed Job.
Cellular Electronics Technician
Cingular Wireless. Formally CellularOne.
Oct 1992 to Oct 2003:
Responsibilities: In shop and on road Electronics Technician. Responsible for all aspects of
service including Cell Phone systems repair. Sometime down to the component level.
Software, Activations, Trouble Shoot Network / Switch problems, and Installations.
Technical support, Inventory, Accessories Sales, Training Employees, and Customer Service.
Other jobs include Credit Card Phone, Cell Phone (RJ11) Extension systems for, Ships,
Yachts, Fishing Vessels, as well as Cell phones for, Pleasure Boats, Cars, Trucks, RV’s, and 18
wheelers. Reason for Leaving, Moved to Miami.
Electrician
Paul Besse Builder
1983 to Oct 1992:
Same as Employer above. Reason for Leaving, Continued to work part time after starting
new full time Job at Cingular Wireless / CellularOne.
Electronics Technician
Curtis Mathis TV.
July 1985 to November 1988:
Responsibilities: TV, VCR, Satellite, Home entertainment systems repair and Installation. In
shop and on road Electronics Technician. Reason for Leaving, Changed Job.
Education:
GTE / Sylvania Technical School. Graduated May 1983.
Courses included Electricity, Electronics, Telecommunications Electronics, Computer, and
Digital Circuitry. AM, FM, Single side band Radio, TV, VCR, and more.
Shrewsbury high School. Graduated June 1982.
Studies included Chemistry, Algebra, Science, Technical Drawing, Wood, Metal, and other
required courses.
Assabet Valley Regional Vocational High School. 1979 to 1980.
Studies included Electricity, Electronics, Digital Circuitry, Troubleshooting Electronic
Devices, and the Utilization of test Equipment.
Completed OSHA Training for Ladder and Fall protection systems.
Completed Safe Driving course.
Licenses and Interests:
Senior Electronics Technician License # SETMSS120473 From ETA International.
Had my Master Technicians License for Massachusetts No. 9058. Moved out of state. (Was
required for being self-employed).
Licensed Ham Radio operator KA1NWJ. (inactive).
Licensed certified Diver.
Building and flying RC Planes.
Computers, Electronics, and Music.
Background Information:
Approximate Number of Miles Driven
Car 100K
Truck 400K
Van 500K
Valid Florida Driver's License.
No accidents.
No moving violations in 27+ years.
No Arrests, Convictions, Record or Charges.
No Drugs, Prescriptions, Alcohol or smoking.
I am a U.S. Citizen.
I will submit to drug and alcohol test.
I authorize a potential Employer to investigate information concerning my education,
employment experiences and all other aspects of my background relevant to my proposed
employment.
References:
Seal Kamchi 954-***-**** Friend of family. I manage her Elderly Cousin Sylvia’s Money
and affairs.
Yuri Skarlat 954-***-**** a friend. Work I do for him is repair RC Planes and driving
family members to and from school or other locations.
Steve Broaphy work # (Sheriff’s office) 508-***-**** ext 2366 or Cell # 508-***-****.
Friend of family / former neighbor.
Letters of recommendation and other information about me is available upon request.
THANK YOU FOR YOU’RE CONSIDERATION.
Contact this candidate