Quality Assurance

Personal Information

Name : Irena GUXO

: **/**/**** – Fier, ALBANIA

Date and Place of Birth

Address : Rruga Mine Peza, Tirana, ALBANIA

Phone Number : 003***********

E-Mail : **********@*****.***

Nationality : Albanian

Education

2009 - 2010 : Master of First Level

University of Tirana, Tirana/ALBANIA

www.unitir.edu.al

Professional Master in Methodology (1 year) GPA: (9)

Master thesis: ‘Use of prepositions’ GPA (Grade 10)

2006 - 2009 : Baccalaureate of first level in English language

Ismail Qemali University, Vlore/ALBANIA

www.univlora.edu.al

Foreign Language University GPA: (8.76)

2001 - 2005 : Perikli Ikonomi High School

Fier / ALBANIA

Experience

Nov. 2010 – Feb. 2012 Retail Sales Specialist

(ALBtelecom & Eagle Mobile, Tirana / ALBANIA)

Represent Sales department, informing and updating the customer

(through phone calls) for different offers in market

Present and sell company products to residential level

Signing contracts mainly residential ones

W orking in group and making plans for fieldworks during promotional

periods

Identify and resolve customer concerns

Supporting IT staff with SAP/CRM tools, maintaining background data for

our customer

1

Dec.2011 – Nov. 2013 English Teacher - Lincoln Center

Foreign Language Centre- Tirana / ALBANIA

Teaching English to different levels and ages in the last two years, working

part - time

W orked for three months in a public high school

Petro Nini Luarasi – Tirana, Albania

Feb.2012 –May 2013 Specialist at Corporate Department

(ALBtelecom & Eagle Mobile, Tirana / ALBANIA)

Follow up on new leads and referrals resulting from field activity.

Prepare presentations, proposals and sales contracts.

Identify sales prospects and contact these and other accounts as

assigned.

Develop and maintain sales materials and current product knowledge

Manage account services through quality checks and other follow-up

Identify and resolve client concerns

Coordinate company staff to accomplish the work required to close sales

Prepare a variety of status reports, including activity, closing, follow-up

and adherence to goals.

Supporting IT staff with SAP/CRM tools

May.2013 – Dec 2014 Corporate Account Manager

(ALBtelecom & Eagle Mobile, Tirana / ALBANIA)

Part of Migration & Unification project and BSS Testing Team

Unification Process Final Controls

Cleaning of legacy data before migration

Verifying existing or creating new hierarchies for Albtelecom, Eagle

Mobile and also joint customers of both

Delta & Pre-Billing checks

Testing different scenarios during migration process

Support of Corporate Department for SAP CRM procedures

Experience in combining business knowledge and technical part

Establishing business relationships with different clients SOHO, SME,

Corporate, Institutions, signing contracts, developing new opportunities

for prospective customers

Present and sell company products and services to current and potential

clients.

Preparing reports for customers revenue

2

Dec 2014 - cont’d Quality Assurance Senior Specialist, BSS Directorate

(ALBtelecom & Eagle Mobile, Tirana / ALBANIA)

Essential Functions

Develop test cases aligned with business requirements, non-functional

requirements, and business process flows, considering alternate test

scenarios

Execute test cases, including manual, automated, and functional, non-

functional, usability performance tests

Uncover and isolate software defects

Effectively communicate defects and test status

W rite and execute manual test plans/cases

Perform functional, integration, performance and regression testing

Ensure that software release bugs and defects are documented, tracked,

managed, and resolved

W ork with customers as first level technical support for issues and

questions related to the software

Assist during UAT composition

SAP Testing Experience - Experience in analyzing large complex

solutions to identify high risks functional and in non-functional areas that

might impact critical business processes due to change.

Certificates

PET exam by the University of Cambridge ESOL examination –

Tirana/Albania (January 2005)

Certificate for a five months training for the latest teaching methods by

the Albanian Ministry of Work – Tirana/Albania (November 2010)

CERTIFACATE OF ATTENDANCE for presenting at the 4th International

ELTA Conference with the theme: Quali-training to Empower English

Professionals by ELTA (English Language Teachers Association) –

Tirana/Albania (May 2010).

Certificate for attending the seminar ‘New trends in Teaching English

Language’ by EDUCATIONAL CENTRE - Tirana/Albania (June 2010).

CERTIFACATE OF ATTENDANCE for the seminar on ‘Tips how to

prepare your students for GESE and ISE English Language Exams by

EDUCATIONAL CENTRE – Tirana/Albania (October 2011)

CERTIFACATE for participation in training ‘Efficient teaching

methodologies in listening, speaking and grammar’ by EBLA (Educational

Business Links Albania) represented by Mr. Nicholas Addy, Regional

Manager Central Eastern Europe from Kings Collages – Tirana/Albania

(November 2011)

CERTIFACATE OF ATTENDANCE in training ‘Abilities of Sales

Executive’ by Erald Pashaj, Trainer – ep & partners consultancy –

Durres/Albania ( July 2012 )

3

Computer Skills

Software Packages : All MS Office tools,

Operating System : MS W indows 9X/XP, Windows 7

Tools : SAP RM/CA, SAP CRM, RiM, Infonova Billing,CC, SOAP, Message

Client, CI

Languages

English Advanced in reading and writing, fluent in speaking

Italian Advanced in reading and writing, fluent in speaking

French Intermediate in reading, writing and speaking

4

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